Call Center Agent
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Key skills for this role
Role Overview
Join the automotive division as a Call Center Agent handling outbound calls and lead engagement.
The role suits candidates with strong communication, a persuasive approach, and a target-driven mindset.
Key Skills for This Role
Full Job Posting
Role Overview
Join the automotive division as a Call Center Agent handling outbound calls and lead engagement.
The role suits candidates with strong communication, a persuasive approach, and a target-driven mindset.
Outbound Calling and Lead Engagement
- Make outbound calls to potential customers from internal lead databases.
- Present automotive services, offers, and vehicle options confidently and professionally.
- Understand client needs and offer relevant vehicle or service solutions.
- Book test drives, service appointments, or showroom visits.
- Maintain accurate CRM logs of conversations, outcomes, and preferences.
Performance and Collaboration
- Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
- Record all activities in the CRM platform.
- Provide feedback on script performance and lead engagement effectiveness.
- Coordinate with sales and service teams for quality lead handling.
- Attend product and sales training sessions regularly.
- Stay informed about vehicle arrivals, promotions, and service packages.
Candidate Requirements
- Experience in outbound calling, telesales, or similar roles is required.
- Automotive industry experience is preferred.
- Strong verbal communication and objection-handling skills are required.
- Fluency in English is required; Arabic is a plus.
- Familiarity with CRM tools and documentation processes is required.
- A positive, target-oriented mindset and ability to work under pressure are required.
Compensation
- Base salary is AED 3,500 per month.
- Average monthly incentive is AED 1,500 to AED 5,000 based on KPIs.
- Benefits include visa sponsorship for eligible candidates, medical insurance, and ongoing training.
Work Arrangement
- The position is full-time and on-site in Dubai, UAE.
- Remote or hybrid work is not available.
- Candidates must be based in or willing to relocate to the UAE.
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