Call Center Agent (Arabic & English)
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Key skills for this role
About the Role
ARIA HOLDING seeks customer-focused Call Center Agents for a 3-year outsourced project in Doha. Candidates must be bilingual in Arabic and English, have a Bachelor's degree, and 2+ years of call center experience.
Key Skills for This Role
Responsibilities
- Respond to customer enquiries via telephone, email, live chat, and digital communication platforms
- Provide accurate information in accordance with established service standards and procedures
- Record customer interactions and update case details using the designated systems
- Escalate complex or recurring enquiries following the approved escalation process
- Maintain confidentiality and handle customer information with professionalism
- Deliver outstanding customer service while meeting quality and performance standards
- Work collaboratively with supervisors and internal stakeholders to ensure efficient service delivery
Requirements
- Bachelor’s degree required; graduates from local universities are highly preferred
- Minimum 2 years of experience in a Call Center or Customer Service environment
- Excellent verbal and written communication skills in Arabic and English
- Must possess a valid IELTS certificate or an equivalent English language proficiency qualification
- Proficient in using computer applications, including Cisco Contact Center, Microsoft Office, Live Chat systems, and HP Service Manager (HPSM)
- Must pass a typing test with a minimum speed of 15 words per minute
- Strong customer service, communication, problem solving, and interpersonal skills
- Ability to work in a fast paced, team oriented environment while maintaining confidentiality and professionalism
Full Job Posting
About the Role
- We are seeking customer focused Call Center Agents to provide high quality customer support across multiple communication channels.
- The successful candidates will be responsible for handling customer enquiries, resolving service requests, maintaining accurate records, and delivering an outstanding customer experience in a fast paced contact center environment.
Key Responsibilities
- Respond to customer enquiries via telephone, email, live chat, and digital communication platforms.
- Provide accurate information in accordance with established service standards and procedures.
- Record customer interactions and update case details using the designated systems.
- Escalate complex or recurring enquiries following the approved escalation process.
- Maintain confidentiality and handle customer information with professionalism.
- Deliver outstanding customer service while meeting quality and performance standards.
- Work collaboratively with supervisors and internal stakeholders to ensure efficient service delivery.
Requirements
- Bachelor’s degree required; graduates from local universities are highly preferred.
- Minimum 2 years of experience in a Call Center or Customer Service environment.
- Excellent verbal and written communication skills in Arabic and English.
- Must possess a valid IELTS certificate or an equivalent English language proficiency qualification.
- Must be proficient in using computer applications, including Cisco Contact Center, Microsoft Office, Live Chat systems, and HP Service Manager (HPSM).
- Must pass a typing test with a minimum speed of 15 words per minute.
- Strong customer service, communication, problem solving, and interpersonal skills.
- Ability to work in a fast paced, team oriented environment while maintaining confidentiality and professionalism.
What We Offer
- Competitive compensation and benefits package.
- Professional and collaborative work environment.
- Career growth and development opportunities.
- Ongoing training and onboarding support.
- Opportunity to contribute to a high profile customer service project.
- Exposure to leading organizations through Vistas Global's client portfolio.
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