Cafe Customer Service Associate | Retail | M&S Cafe | UAE
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Key skills for this role
About the Role
Al-Futtaim Retail seeks a Cafe Customer Service Associate for its M&S Cafe in Dubai. The role involves delivering exceptional service, maintaining store standards, managing inventory, and assisting with sales.
Key Skills for This Role
Responsibilities
- Engage with customers to provide a high level of service and assist with their needs.
- Address basic customer complaints and escalate issues as needed.
- Ensure that the store is well organized and adheres to company visual merchandising standards.
- Regularly clean and maintain the sales floor to create an inviting shopping environment.
- Actively participate in receiving new shipments and restocking the store.
- Help manage inventory and ensure the store is fully stocked.
- Recommend products to customers based on their needs, focusing on upselling and cross selling.
- Stay updated on product information to make informed recommendations.
- Operate the cash register, process transactions, and follow company policies for handling payments.
- Ensure accurate cash handling and maintain a clean and organized checkout area.
Requirements
- Previous experience in customer facing roles, with a focus on providing excellent service.
- Strong verbal communication and interpersonal skills to interact with customers effectively.
- Ability to maintain high store standards, both in terms of product organization and cleanliness.
- Experience in operating cash registers and following cash handling procedures.
Full Job Posting
Overview Of The Role
- The Customer Service Associate Cafe plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales.
- This role involves handling customer inquiries and complaints, ensuring the store is well stocked and visually appealing, and operating the cash register in accordance with company policies.
- You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues.
What You Will Do
- Engage with customers to provide a high level of service and assist with their needs.
- Address basic customer complaints and escalate issues as needed.
- Ensure that the store is well organized and adheres to company visual merchandising standards.
- Regularly clean and maintain the sales floor to create an inviting shopping environment.
- Actively participate in receiving new shipments and restocking the store.
- Help manage inventory and ensure the store is fully stocked.
- Recommend products to customers based on their needs, focusing on upselling and cross selling.
- Stay updated on product information to make informed recommendations.
- Operate the cash register, process transactions, and follow company policies for handling payments.
- Ensure accurate cash handling and maintain a clean and organized checkout area.
Required Skills To Be Successful
- Strong verbal communication skills.
- Exceptional customer service skills.
- Attention to detail for maintaining store standards.
- Ability to engage in upselling and cross selling.
What Qualifies You For The Role
- Previous experience in customer facing roles, with a focus on providing excellent service.
- Strong verbal communication and interpersonal skills to interact with customers effectively.
- Ability to maintain high store standards, both in terms of product organization and cleanliness.
- Experience in operating cash registers and following cash handling procedures.
About Al Futtaim Retail
- Al Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years.
- We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands across Asia.
- We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
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