Byredo Brand Ambassador- Dubai Mall
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Key skills for this role
About the Role
Puig is seeking a Brand Ambassador for Byredo at Dubai Mall to deliver exceptional client experiences and achieve sales targets. The role requires 1-2 years in luxury retail, fluency in English, and a passion for the brand.
Key Skills for This Role
Responsibilities
- Generate sell out and achieve sales targets
- Deliver an exceptional, genuine, and personalized client experience
- Implement cross selling among all categories
- Maintain an up to date customer database and build solid relationships
- Ensure merchandising levels, stock replenishment, and display organization per brand guidelines
Requirements
- 1–2 years’ experience in luxury, beauty, fragrance, or fashion retail
- Proven track record in achieving sales targets and delivering exceptional client service
- Fluent in English
- Passion for the brand and delivering a unique, personalized client experience
- Strong communication and interpersonal skills
Full Job Posting
The Opportunity
- The Brand Ambassador's mission is to deliver an exceptional, genuine, and personalized client experience that reflects Byredo’s universe and the craftsmanship behind every product. As a Brand Ambassador, create memorable shopper journeys that anticipate client needs, achieve sales targets, and build
Business
- Generate sell out, while achieving line and sales target.
- Achieve other quantitative business objectives as required by the company such as UPT, ATV, CRM conversion, VMS, ranking by brand and market share.
- Implement cross selling among all categories to support the awareness of each brand to ensure the sell out axis.
Culture
- Represent Byredo by communicating its values and philosophy through all activities and interactions with customers and other team members.
- To have knowledge of the brand’s online offers and activities.
- Demonstrate a collaborative and flexible approach to support other stores and team members when required.
- Maintain an interest in the latest market trends, products, and competitors’ activity & compiling a monthly feedback report for the Store Manager Wholesale.
- Adhere to work schedule, inclusive of time and attendance.
- Participate in all relevant training sessions and programmes as identified by the Education and Retail Management team.
Intelligence
- Maintain an up to date customer database to build solid relationships with customers and support future potential selling opportunities.
- Generate, maintain and report to the Store Manager Wholesale the daily and MTD sell out including sell out post launch and special animation activity.
- Report the stock on hand availability to the Store Manager Wholesale to avoid the stock shortage.
Experience
- Offer a unique experience to every customer by embracing the Puig counter protocol and selling protocol.
- Address and resolve enquiries, issues, or complaints that a customer may have and seek assistance from the Store Manager Wholesale or other colleagues when required.
- Acquire the required knowledge to enable the best possible story telling via adequate tools: Brands’ Histories, Values & Portfolios, Fragrance Culture (Puig, the competition, and the industry).
- Use clienteling techniques and tools to connect with customers.
- Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand’s guidelines and the Counter protocol.
- Ensure all visual merchandising elements are well maintained and in case of any maintenance is required it is reported to the Store Manager Wholesale.
We'd love to meet you if you have
- 1–2 years’ experience in luxury, beauty, fragrance, or fashion retail.
- Proven track record in achieving sales targets and delivering exceptional client service.
- Fluent in English.
- Arabic or additional languages are an advantage.
- Passion for the brand and delivering a unique, personalized client experience.
- Curious, eager to learn, and open to feedback.
- Strong communication and interpersonal skills with the ability to build authentic connections.
- Positive, proactive team player with a solution oriented mindset.
- Reliable, organized, and detail oriented.
- Adaptable and resilient in a fast paced environment.
- Strong commercial awareness and ownership of sales performance.
- Uses data and client insights to continuously improve the client experience.
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