Butler Associate
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Key skills for this role
About the Role
Rosewood Doha seeks a Butler Associate to provide personalized luxury service to guests in Doha. Responsibilities include welcoming guests, managing suite orientation, coordinating housekeeping, and anticipating guest needs.
Key Skills for This Role
Responsibilities
- Welcome guests by the main entrance and provide suite orientation
- Register and update guest information in SAG system
- Offer services of unpacking/packing luggage
- Take care of guest's laundry, pressing and dry cleaning with coordination of valet service
- Maintain guest room and wardrobe in a neat and tidy fashion
- Arrange fruit basket and amenities for arrivals and refill daily
- Polish guest shoes as per set standards
- Deliver appropriate newspapers to guest rooms
- Coordinate with front desk for speed check in/check out
- Inform housekeeping of desired cleaning and turn down service times
- Anticipate guest needs, respond promptly, and acknowledge all guests
Requirements
- Ability to perform job functions with attention to detail, speed, and accuracy
- Ability to prioritize, organize, and follow up
- Clear thinker, remaining calm and resolving problems using good judgment
- Ability to follow directions thoroughly
- Understanding of guest service needs
- Ability to work cohesively with co workers as part of a team
- Ability to work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data
Full Job Posting
Why Join Us?
- At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.
- Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours.
- You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events.
- The property includes a 155 key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences.
- Our destination also houses Asaya, Qatar’s first members only social wellness club, complemented by Rosewood’s signature Manor Club.
Our Associate Experience
- A competitive salary and benefits package
- High quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off
- Personalized development plans and continuous learning opportunities
Your Role
- Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow up; be a clear thinker, remaining calm and resolving problems using good judgment.
- Provide a courteous, professional, efficient, and flexible service at all times.
- Register all information, updates and instruction learned during the day before leaving the office.
- Follow all guest needs until completed to total guest satisfaction and Rosewood Standards.
- Fill in the daily guest report and ensure any pending items at the end of a shift are handed over.
- Keep the guest’s agenda on a daily basis and track guest location.
- Welcome the guest by the main entrance depending on the time.
- Register and regular updating in SAG information Group for all known guest’s movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc.
- Check in the guest in the commodity of their suite, respecting all set standards by the Front Office.
- Offer suite orientation to arrival guests following all Forbes, LQA and Rosewood standards.
- Extend special attention to suites occupied by families according to the culture.
- Offer services of unpacking packing luggage.
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