Business Improvement Analyst - Fixed Term

Required experience:

• 5+ years’ experience in a Business Analyst, Process Analyst, Service Analyst, or similar role • Demonstrated experience gathering, documenting, and validating business requirements • Strong analytical and problem-solving skills with the ability to interpret data and provide recommendations • Experience analysing and improving business processes and workflows • Strong stakeholder engagement and relationship management capability • Excellent written and verbal communication skills • Experience facilitating workshops, meetings, and business discussions • Ability to manage competing priorities across multiple initiatives • Understanding of service delivery methodologies, including ITIL and project delivery frameworks • Experience preparing reports, presentations, and structured business documentation • Bachelor’s degree in business, Information Technology, Engineering, Economics, or a related discipline

Nice to have:

• Experience within managed services, IT services, or operational service delivery environments • Business Analysis certification such as CBAP, CCBA, or equivalent • ITIL Foundation certification • Experience supporting business transformation or continuous improvement initiatives • Lean, Six Sigma, or process improvement certification • Knowledge of change management principles and practices

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.