Business Development Specialist - Retail (Digital Payments)
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Key skills for this role
About the Role
Lead credit and debit card sales growth, manage multi-channel teams, enhance customer acquisition, and collaborate with stakeholders in a fast-paced environment.
Key Skills for This Role
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Core Responsibilities And Accountabilities
- Lead and deliver credit & debit card sales growth across ETB and NTB segments.
- Own and execute the cards acquisition strategy across telesales, direct sales, and other distribution channels.
- Manage and align internal sales teams to achieve ambitious acquisition and productivity targets.
- Function as the primary interface with credit, operations, product, and marketing teams to ensure smooth onboarding and faster approvals.
- Identify and implement product and process enhancement opportunities to improve customer acquisition, approval rates, and activation.
- Monitor sales KPIs, pipeline performance, and channel economics; provide regular insights to senior management.
- Support launch of new products, campaigns, and acquisition initiatives.
- Knowledge and Experience:
- 7 - 10 years' experience in cards sales, business development, within retail banking, with strong leadership exposure.
- Proven track record of driving card acquisition growth in GCC markets.
- Strong experience managing multi-channel sales teams (telesales, direct/field sales).
- Solid understanding of cards underwriting, approval processes, and sales funnels.
- Commercially astute, execution focused, and highly stakeholder oriented.
- Comfortable operating in a target driven, fast paced environment.
Mandatory Skills
- Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
- Regional experience across the GCC, including working in a faced-paced matrix organisation.
- Excellent communication skills in English (written, verbal, and presentation); fluency in Arabic is nice to have.
Preferred Skills
- The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.
- Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
- An understanding of regional regulations across financial services or payment networks.
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