Business & Data Analyst - ServiceNow HRSD
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Key skills for this role
Role Overview
Support business analysis and data activities on ServiceNow HRSD implementations.
The role focuses on requirements gathering, HR process documentation, data validation, testing, and reporting.
This is not an ETL or data-migration-lead role and provides hands-on ServiceNow experience alongside senior consultants.
Key Skills for This Role
Full Job Posting
Role Overview
Support business analysis and data activities on ServiceNow HRSD implementations.
The role focuses on requirements gathering, HR process documentation, data validation, testing, and reporting.
This is not an ETL or data-migration-lead role and provides hands-on ServiceNow experience alongside senior consultants.
Key Responsibilities
- Join discovery workshops with HR and business stakeholders to capture requirements.
- Document current-state and future-state HR processes, case types, and reporting needs.
- Collect and review HR data for missing values, duplicates, and inconsistent formats.
- Prepare data mappings, dictionaries, and business rules with guidance from the HRSD consultant.
- Prepare user stories, process flows, acceptance criteria, and test scenarios.
- Support UAT, defect follow-up, and go-live readiness.
Required Qualifications
- 3–5 years of experience in business analysis, data analysis, HR operations, HRIS support, or reporting.
- Experience gathering requirements, documenting processes, and validating data.
- Practical Excel skills for data organization, validation, and presenting findings.
- Basic understanding of data mapping, data quality, and testing; advanced SQL and ETL are not required.
- Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field.
- Fluent Arabic, spoken and written, and professional English are required.
Preferred Qualifications
- Exposure to ServiceNow HRSD, Employee Center, or HR Case Management.
- Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday.
- Power BI or dashboard and reporting experience.
- ServiceNow CSA or CIS-HRSD training, or a business-analysis or data certification.
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