Business & Data Analyst - ServiceNow GRC & SPM
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Key skills for this role
Role Overview
Own or support the business-facing data workstream for ServiceNow GRC/IRM and SPM implementation.
Profile source data, define mappings and quality rules, coordinate cleansing decisions, validate transformed and loaded data, and provide auditable reconciliation evidence.
Technical extraction, transformation, or loading development is performed only when explicitly assigned.
Key Skills for This Role
Full Job Posting
Role purpose
Own or support the business-facing data workstream for ServiceNow GRC/IRM and SPM implementation.
Profile source data, define mappings and quality rules, coordinate cleansing decisions, validate transformed and loaded data, and provide auditable reconciliation evidence.
Technical extraction, transformation, or loading development is performed only when explicitly assigned.
Key responsibilities
- Inventory source systems, files, owners, entities, fields, reference data, attachments, history, volumes, formats, and quality issues.
- Profile data and quantify completeness, validity, consistency, uniqueness, referential integrity, duplication, and timeliness issues.
- Develop mapping specifications, data dictionaries, transformation rules, lookup mappings, defaulting rules, and ownership records.
- Define cleansing, standardization, de-duplication, enrichment, archival, rejection, exception, and remediation rules.
- Prepare validation queries, control totals, reconciliation reports, exception logs, and migration sign-off evidence.
- Validate mock loads and migration cycles and support defect resolution, retesting, and readiness decisions.
- Maintain mapping version control, lineage, decisions, assumptions, risks, and change impacts.
Mandatory experience and knowledge
- At least 5 years of data analysis, data quality, migration, master or reference data, or data-management experience, including at least 2 years supporting ServiceNow implementations.
- Previous ServiceNow data mapping or migration experience in a relevant GRC, IRM, SPM, project, portfolio, or related domain.
- Hands-on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management.
- Proficiency in SQL and advanced spreadsheet analysis, with ability to work with CSV, JSON, APIs, relational data, and large structured extracts.
- Understanding of ServiceNow tables, reference fields, choice and lookup data, import sets, transform concepts, sys_ids, coalesce logic, and data-load dependencies.
- Ability to produce mapping specifications, data-quality reports, issue logs, and migration sign-off evidence.
Preferred experience
- Experience with ServiceNow import sets, transform maps, IntegrationHub, or ETL tools.
- Experience with high-volume historical records, attachments, multilingual data, regulatory content, or complex reference-data mappings.
- Knowledge of data governance, metadata, lineage, privacy, retention, and data-quality controls.
- Experience using Power Query, Python, data-quality tools, BI tools, or reconciliation automation.
- Arabic proficiency is strongly preferred; professional English is required.
Academic and professional certifications
- Required bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics, or a related discipline.
- Required recognized data qualification or certification such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification, or equivalent.
- ServiceNow Certified System Administrator is strongly preferred.
- ServiceNow implementation, SQL, data-quality, ETL, BI, or cloud-data certifications are preferred when supported by practical experience.
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