Business & Data Analyst - ServiceNow GRC & SPM

Role purpose

Key responsibilities

• Inventory source systems, files, owners, entities, fields, reference data, attachments, history, volumes, formats, and known quality issues.
• Profile source data and quantify completeness, validity, consistency, uniqueness, referential integrity, duplication, and timeliness issues.
• Develop source-to-target mapping specifications, data dictionaries, transformation rules, lookup mappings, defaulting rules, and ownership records.
• Define cleansing, standardization, de-duplication, enrichment, archival, rejection, exception, and remediation rules with business owners.
• Coordinate mapping workshops across policy, compliance, risk, audit, BCM, SPM, portfolio, demand, project, resource, and financial data.
• Prepare validation queries, sampling approaches, control totals, reconciliation reports, exception logs, and migration sign-off evidence.
• Validate mock loads and migration cycles, document defects, and support correction, retesting, and readiness decisions.
• Support historical-data and attachment assessment, privacy and security classification, retention requirements, and access constraints.
• Collaborate with ServiceNow consultants, data engineers, integration teams, and business owners on source correction and target validation.
• Develop training materials, conduct end-user training, provide demonstrations and knowledge transfer, and maintain handover documentation.
• Maintain mapping version control, lineage, decisions, assumptions, risks, and change impacts.

Mandatory experience and knowledge

• At least 5 years of data analysis, data quality, migration, master or reference data, or data-management experience, including at least 2 years supporting ServiceNow implementations.
• Previous ServiceNow data mapping or migration experience in at least one relevant GRC, IRM, SPM, portfolio, demand, project, or related domain.
• Hands-on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management.
• Proficiency in SQL and advanced spreadsheet analysis, with experience working with CSV, JSON, APIs, relational data, and large structured extracts.
• Understanding of ServiceNow tables, reference fields, choice and lookup data, import sets, transform concepts, sys_ids, coalesce logic, and data-load dependencies.
• Ability to produce mapping specifications, data-quality reports, issue logs, and migration sign-off evidence.

Preferred experience

• Experience with ServiceNow import sets, transform maps, IntegrationHub, or ETL tools.
• Experience with high-volume historical records, attachments, multilingual data, regulatory content, or complex reference-data mappings.
• Knowledge of data governance, metadata, lineage, privacy, retention, and data-quality controls.
• Experience using Power Query, Python, data-quality tools, BI tools, or reconciliation automation.
• Arabic language proficiency is strongly preferred; professional English is required.

Academic and professional certifications

• Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics, or a related discipline is required.
• A recognized data qualification or certification, such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification, or equivalent, is required.
• ServiceNow Certified System Administrator is strongly preferred.
• ServiceNow implementation certification or training relevant to GRC/IRM, SPM, IntegrationHub, or platform data management is preferred.
• SQL, data-quality, ETL, BI, or cloud-data certification supported by practical experience is preferred.