Business Analysts

Role overview

Business analysis and process improvement

• Gather and document business requirements through interviews, workshops, and surveys.
• Translate requirements into functional specifications and use cases.
• Analyze existing processes, identify inefficiencies and gaps, and recommend changes to improve efficiency and reduce costs.
• Develop current-state and future-state process models and flowcharts.
• Collect, analyze, and interpret data to support decision-making.
• Develop reports, dashboards, and presentations using data visualization tools.

Solution delivery and stakeholder management

• Collaborate with IT and development teams to design and implement solutions aligned with business objectives.
• Participate in testing and validation of new systems and processes.
• Act as a liaison between business users and technical teams.
• Manage stakeholder expectations and ensure deliverables meet agreed criteria.
• Facilitate regular stakeholder meetings and update sessions.

Project support and continuous improvement

• Support project managers in defining scope, objectives, and timelines.
• Assist with project plans, resource allocation, risk assessment, and budgeting.
• Monitor project progress and help resolve issues and roadblocks.
• Keep business analysis practices current with industry trends, best practices, and emerging technologies.
• Maintain accessible, regularly updated documentation and implement process improvements.

Schedule and travel

• The team must be flexible with working hours and may work weekends to meet project deadlines or client needs.
• The role requires travel to various locations as needed for project implementations, client meetings, and other business activities.

Skills and abilities

• Proficiency in process modeling using Visio or Lucidchart and data analysis using Excel, SQL, and Tableau.
• Familiarity with Agile and Waterfall methodologies.
• Strong problem-solving skills and ability to interpret complex data.
• Excellent verbal and written communication skills and workshop facilitation experience.
• Experience with stakeholder management, project planning, resource allocation, and risk assessment.
• Familiarity with MS Project and JIRA.
• Detail-oriented, organized, proactive, willing to work flexibly, and committed to professional development.

Experience, education, and language

• Three to five years of experience in business analysis, project management, or a related field.
• Bachelor's degree in Business Administration, Information Technology, or a related field.
• A master's degree or relevant certification such as CBAP or PMP is a plus.
• Excellent command of oral and written English; Arabic is preferred.