Business Analyst (IT)

About the Role

Key Responsibilities

• Elicit, analyze, and document requirements, user stories, and acceptance criteria.
• Engage commercial, IT, and external stakeholders and translate needs into actionable requirements.
• Analyze business problems and facilitate solutions using RCA and PFC techniques.
• Optimize as-is and to-be processes using BPMN and UML modeling.
• Collaborate with UX and development teams on mock-ups and UI/UX designs.
• Participate in agile ceremonies and support product backlog refinement and prioritization.
• Define acceptance criteria, support UAT, and collaborate with QA and development teams.
• Support change management, business rollout, post-go-live support, and training.
• Contribute to continuous learning and improvement within the delivery pod.

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Mathematics, Sciences, Commerce, or a relevant major with at least 5 years of job-related experience.
• Alternatively, a high school, vocational, or diploma qualification with at least 6 years of job-related experience.
• Strong analytical, communication, facilitation, stakeholder management, and multicultural teamwork skills.
• Hands-on agile delivery experience with Scrum, Kanban, SAFe, or a similar framework.
• Experience with requirements analysis, UML/BPMN process modeling, and backlog management tools.

Preferred Qualifications

• Business analysis certifications such as ECBA, CCBA, CBAP, IREB, or BCS are preferred.
• Agile certifications such as CSPO, CSM, SAFe Practitioner, or CPOA are preferred.
• Commercial acumen and airline B2B digital solutions experience in sales, marketing, or customer experience are preferred.

About Qatar Airways Group

Workplace

• The source provides a Doha location but does not explicitly state an onsite, hybrid, remote, or field work arrangement.