Business Analyst II – Microsoft Dynamics & Enterprise Solutions
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Key skills for this role
About the Role
Finning Canada seeks a Business Analyst II to drive enterprise transformation initiatives, focusing on Microsoft Dynamics 365 optimization. The role involves gathering requirements, modeling processes, and partnering with stakeholders to deliver technology solutions.
Key Skills for This Role
Responsibilities
- Lead elicitation, analysis, documentation, and validation of business and system requirements across enterprise initiatives
- Facilitate stakeholder workshops, interviews, process mapping sessions, and requirements gathering activities
- Translate business needs into functional and non functional requirements, user stories, and acceptance criteria
- Partner with business and technology teams to maximize value of Microsoft Dynamics 365 platforms
- Analyze current state Dynamics processes and identify optimization and automation opportunities
- Model current and future state business processes using workflow diagrams and data flows
- Build trusted relationships with stakeholders at all organizational levels
- Research emerging technologies and promote best practices in business analysis
Requirements
- Post secondary education in Business, IT, Computer Science, or related discipline
- 5+ years of Business Analyst experience supporting enterprise initiatives
- Experience gathering, documenting, and validating complex business and system requirements
- Experience creating process maps, workflows, use cases, data models
- Advanced proficiency with Microsoft 365 applications (Excel, Word, Teams, Visio, PowerPoint)
- Experience with Microsoft Dynamics 365 (CRM and/or ERP)
- Knowledge of Power Platform, SharePoint, Azure DevOps, Power BI
- Familiarity with Agile, Scrum, or hybrid methodologies
Full Job Posting
Position Overview
- Finning Canada is seeking a highly motivated Business Analyst II to play a critical role in delivering enterprise transformation initiatives that drive operational excellence across our business.
- This is an exciting opportunity to work at the intersection of business strategy, process improvement, and technology innovation while partnering with stakeholders across Finning.
- As a Business Analyst II, you will serve as a trusted advisor and liaison between business teams, technology partners, and vendors to identify opportunities, define business requirements, and deliver impactful technology solutions.
- A key focus of this role will be supporting and optimizing Microsoft Dynamics 365 capabilities across the organization.
- This is a permanent, full time position which may be based in Calgary or Edmonton.
What You'll Do
- Lead the elicitation, analysis, documentation, and validation of business and system requirements across multiple enterprise initiatives.
- Facilitate stakeholder workshops, interviews, process mapping sessions, surveys, and requirements gathering activities.
- Translate business needs into clear functional and non functional requirements, user stories, business process designs, and acceptance criteria.
- Ensure full traceability of requirements throughout solution design, development, testing, and implementation phases.
- Support solution evaluations and provide recommendations that align business objectives with technology capabilities.
- Partner with business and technology teams to maximize the value of Microsoft Dynamics 365 platforms, including CRM, ERP, Customer Service, Sales, Field Service, Finance, or Supply Chain capabilities.
- Analyze current state Dynamics processes and identify opportunities for optimization, automation, and enhanced user adoption.
- Collaborate with technical teams, vendors, and solution architects to design and implement Dynamics based business solutions.
- Support Dynamics enhancements, integrations, upgrades, data analysis, testing, and continuous improvement initiatives.
- Model current and future state business processes using workflow diagrams, process maps, and data flows.
- Identify efficiencies, risks, and improvement opportunities through business process analysis.
- Build trusted relationships with stakeholders at all organizational levels, from frontline operations to senior leadership.
Required Qualifications
- Post secondary education in Business, Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and experience.
- 5+ years of Business Analyst experience supporting enterprise business and technology initiatives.
- Demonstrated experience gathering, documenting, and validating complex business and system requirements.
- Strong experience creating process maps, workflows, use cases, data models, and future state business designs.
- Experience partnering with cross functional stakeholders and leading requirements discussions within medium to large organizations.
- Advanced proficiency with Microsoft 365 applications, including Excel, Word, Teams, Visio, and PowerPoint.
Preferred Qualifications
- Experience working with Microsoft Dynamics 365 (CRM and/or ERP platforms), including business process analysis, solution enhancement, implementation, optimization, or support.
- Knowledge of Dynamics 365 modules such as Sales, Customer Service, Field Service, Finance, Supply Chain Management, or related applications.
- Experience working within Microsoft's technology ecosystem, including Power Platform, SharePoint, Azure DevOps, and Power BI.
- Understanding of system integrations, data flows, and enterprise application ecosystems.
- Familiarity with Agile, Scrum, or hybrid project delivery methodologies.
- Knowledge of BABOK principles and business analysis best practices.
- Experience using Azure DevOps, Jira, or other requirements and backlog management tools.
- Exposure to large scale transformation programs within industrial, equipment, manufacturing, or field service organizations.
Why Join Finning?
- Be part of enterprise wide transformation programs that directly impact business performance.
- Influence the future of digital solutions, including Microsoft Dynamics 365 and related technologies.
- Collaborate with business leaders and technology teams across a large, global organization.
- Work in an environment that values innovation, continuous improvement, and professional growth.
- Contribute to meaningful projects that enhance operational efficiency and customer outcomes.
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