Business Analyst

Background and Scope

Business Analysis and Service Design

• Lead stakeholder interviews, workshops, process mapping, and requirements validation sessions.
• Elicit and validate business, functional, non-functional, data, integration, security, privacy, accessibility, operational, and system requirements.
• Translate complex processes into requirements, user stories, acceptance criteria, business rules, use cases, and system specifications.
• Conduct gap analyses, feasibility studies, impact assessments, market scans, system selection, and vendor evaluations as required.
• Document client journeys and current-state and future-state processes to identify service improvements.
• Define portal interactions for information, transactions, documents, notifications, and client services.

Agile Product Delivery

• Develop, refine, prioritize, and maintain the product backlog with the Product Owner, Project Manager, developers, designers, QA resources, and business experts.
• Create epics, features, user stories, acceptance criteria, and business rules that are ready for development and testing.
• Participate in backlog refinement, sprint planning, sprint reviews, demonstrations, and other Agile activities.
• Resolve requirements questions, facilitate business decisions, and validate delivered functionality against approved requirements.

Testing and Quality Assurance

• Develop, maintain, and execute test plans, cases, scripts, scenarios, expected results, and acceptance criteria.
• Coordinate test coverage with developers and QA resources and maintain requirements traceability.
• Support system, integration, regression, load, and user acceptance testing as applicable.
• Analyze results, log defects, and support defect triage, root-cause analysis, resolution, and retesting.
• Maintain test evidence, UAT records, and sign-off documentation and support implementation readiness.

Required Qualifications

• Experience as a Business Analyst on complex digital transformation, web portal, self-service, case management, or enterprise application initiatives.
• Strong requirements elicitation, analysis, documentation, validation, and traceability experience.
• Experience with business process analysis, modelling, workshops, Agile delivery, UX/UI, testing, UAT, and defect resolution.
• Experience implementing Microsoft Power Pages, Dynamics 365, Dataverse, Power Automate, Power BI, and related Power Platform solutions.
• Experience using Azure DevOps for requirements, backlogs, acceptance criteria, traceability, and Agile delivery.
• Experience with Microsoft Azure, integration technologies, identity and access management, and Microsoft Entra External ID.
• Knowledge of privacy, security, records management, information governance, accessibility, and WCAG requirements.
• Experience in public sector, legal, social services, healthcare, or another complex service-delivery environment.

Core Competencies and Assets

• Strong written, verbal, facilitation, presentation, stakeholder-management, analytical, and critical-thinking skills are required.
• The role requires collaboration, adaptability, ownership, organization, attention to detail, and the ability to manage ambiguity and competing priorities.
• Jira or Confluence experience is an asset.
• Microsoft Dynamics 365 Customer Service, Business Analysis, and Agile or Scrum certifications are preferred or considered assets.