Bsuiness Development Associate
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Key skills for this role
About the Role
EDGE is seeking a Client Engagement Associate to join the Business Development team at REMAYA. The role involves acting as the primary point of contact for clients, managing booking enquiries, guiding customers through the Digital Booking System, and supporting revenue growth.
Key Skills for This Role
Responsibilities
- Serve as the main point of contact for clients, managing booking enquiries and supporting onboarding
- Guide customers through the Digital Booking System, ensuring a smooth and efficient booking experience
- Coordinate closely with Range Scheduling and Operations teams to process bookings and ensure seamless service delivery
- Support the acquisition of new clients while maintaining strong relationships with existing customers
- Identify booking trends and demand signals, contributing to revenue growth and improved utilisation
- Support the day to day operation and continuous improvement of the Digital Booking System
- Liaise with system developers to troubleshoot issues and implement system upgrades
- Generate data driven insights and reports for senior management
- Collect and maintain accurate monthly statistics to support invoicing and performance reporting
Requirements
- Bachelor's Degree in any discipline
- Minimum of 3 years' relevant experience in a public or private sector organization
- Strong client engagement and stakeholder management skills
- Experience in customer service, booking coordination, or business development support
- Prior experience working within a military or defense industry environment is preferred
Full Job Posting
External Job Description
- REMAYA creates and delivers world class military grade shooting ranges from design to operations and management.
- We are looking for a proactive and customer focused Client Engagement Associate to join our Business Development team.
- You will act as the primary point of contact for clients, supporting their initial engagement and managing booking requests through our Digital Booking System.
Key Responsibilities
- Serve as the main point of contact for clients, managing booking enquiries and supporting onboarding.
- Guide customers through the Digital Booking System, ensuring a smooth and efficient booking experience.
- Coordinate closely with Range Scheduling and Operations teams to process bookings and ensure seamless service delivery.
- Support the acquisition of new clients while maintaining strong relationships with existing customers.
- Identify booking trends and demand signals, contributing to revenue growth and improved utilisation.
- Support the day to day operation and continuous improvement of the Digital Booking System.
- Liaise with system developers to troubleshoot issues and implement system upgrades.
- Generate data driven insights and reports for senior management.
- Collect and maintain accurate monthly statistics to support invoicing and performance reporting.
Qualifications & Experience
- Bachelor's Degree in any discipline.
- Minimum of 3 years' relevant experience in a public or private sector organization.
- Strong client engagement and stakeholder management skills.
- Experience in customer service, booking coordination, or business development support.
- Prior experience working within a military or defense industry environment is preferred.
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