Boutique Manager - Aesop | Jeddah
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Key skills for this role
Role Overview
Aesop is seeking a customer-focused Boutique Manager to lead its new boutique in Jeddah.
The role focuses on customer experience, team development, sales performance, and operational excellence in a luxury beauty environment.
Key Skills for This Role
Full Job Posting
Role Overview
Aesop is seeking a customer-focused Boutique Manager to lead its new boutique in Jeddah.
The role focuses on customer experience, team development, sales performance, and operational excellence in a luxury beauty environment.
Boutique Performance and Operations
- Lead the boutique team to achieve and exceed sales targets and key performance indicators.
- Analyze business performance and identify opportunities to improve sales, productivity, and customer engagement.
- Prepare monthly and annual reports covering sales, traffic, customer metrics, stock management, and operations.
- Manage inventory, visual merchandising, replenishment, administration, and day-to-day boutique operations.
- Maintain presentation and operational standards aligned with Aesop brand values.
Team Leadership
- Create an inclusive, high-performance culture that reflects Aesop values.
- Communicate a clear vision and inspire the team to deliver strong results.
- Coach and mentor team members and support continuous learning and professional growth.
- Support talent development through feedback, succession planning, and performance management.
Customer Experience
- Ensure every customer receives a thoughtful, personalized, and memorable in-store experience.
- Develop team product knowledge, skincare expertise, and consultation skills.
- Resolve customer concerns with professionalism, empathy, and care.
- Stay informed about product launches, promotional campaigns, and key retail events.
- Collaborate with the Area Manager to improve product performance and customer engagement.
What We Are Looking For
- Leadership experience in a luxury beauty, skincare, cosmetics, or premium retail environment is required.
- Experience managing and developing high-performing teams is required.
- Strong commercial acumen and business performance analysis skills are required.
- Communication, coaching, leadership, and customer relationship skills are required.
- Fluency in English is required.
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