Bodyshop Supervisor - Trucks & Buses | Al-Futtaim | FAMCO
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Key skills for this role
About the Role
Optimize workshop operations, ensure quality repairs, enhance customer satisfaction, and manage team performance in accident repair and service activities.
Key Skills for This Role
Responsibilities
- Prepare the team for upcoming jobs by allocating job cards according to skill set and efficiency level
- Review pre order forms to ensure parts requirements match the issues
- Ensure quality checks are conducted on finished jobs to minimize return jobs and complaints
- Prepare quotations and coordinate with insurance surveyors for approval on accident repair work
- Review workshop figures and prepare reports for management discussions
- Monitor customer communication through Service Advisors to ensure high customer satisfaction
- Improve competency of team members and ensure tools/equipment function correctly
- Achieve revenue and gross margin in line with budget figures
- Secure business from outside vendors to enhance Tier2 business
- Support emergency and 24x7 service for breakdowns and urgent customer needs
Requirements
- Experience in workshop or bodyshop supervision
- Knowledge of accident repair processes and insurance procedures
- Ability to manage team and allocate resources efficiently
- Strong communication and customer service skills
Full Job Posting
Role Overview
- The Workshop / Bodyshop Supervisor is tasked with optimizing workshop labor and resources to achieve operational efficiency targets.
- Ensures repair and service activities meet quality and safety standards within specified timelines.
- Seeks to improve business operations by securing external accident repair jobs and enhancing customer satisfaction.
What You Will Do
- Prepare the team for upcoming jobs by allocating job cards according to skill set and efficiency level to maximize throughput.
- Review pre order forms to ensure parts requirements match the issues to fix problems effectively.
- Ensure quality checks are conducted on finished jobs by technicians to minimize return jobs and complaints.
- Prepare quotations and coordinate with insurance surveyors for approval on accident repair work.
- Review workshop figures, such as hours sold and worked versus idle hours, and prepare reports for management discussions.
- Monitor customer communication through Service Advisors to ensure high customer satisfaction.
- Improve the competency of team members and ensure tools/equipment function correctly.
- Achieve revenue and gross margin in line with budget figures and seek improvements.
- Secure business from outside vendors to enhance Tier2 business.
- Support emergency and 24x7 service for breakdowns and urgent customer needs.
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