Service Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks an EV Service Advisor to guide customers through their service journey, providing expert advice on EV maintenance and repairs. The role involves creating estimates, coordinating with technicians, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements
- Create service estimates and explain repair recommendations clearly
- Coordinate with EV Technicians and workshop teams to ensure timely repair completion
- Keep customers informed throughout the service process with regular updates
- Promote additional services, accessories, charging solutions, and maintenance packages
- Handle customer concerns professionally to achieve high customer satisfaction scores
Requirements
- Experience in automotive service advising
- Knowledge of EV systems and charging
- Strong communication and customer service skills
Full Job Posting
Overview
- Join BYD and Al Futtaim Electric Mobility as an EV Service Advisor and become the face of one of the world's fastest growing electric vehicle brands.
- Guide customers through their EV service journey, providing expert advice, exceptional service, and a seamless aftersales experience.
- Play a key role in building customer loyalty, driving revenue, and ensuring every customer receives a transparent, professional, and positive experience.
What You Will Do
- Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements
- Create service estimates and explain repair recommendations clearly and confidently
- Build long term customer relationships to enhance retention and loyalty
- Coordinate with EV Technicians and workshop teams to ensure timely repair completion
- Keep customers informed throughout the service process with regular updates
- Promote additional services, accessories, charging solutions, and maintenance packages where appropriate
- Ensure vehicles are delivered on time with a clear explanation of all work completed
- Handle customer concerns professionally to achieve high customer satisfaction scores
- Maintain accurate documentation and follow company policies and procedures
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