UAE National - Service Advisor | Al-Futtaim Automotive | Body Shop
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al-Futtaim Automotive seeks a Service Advisor for the Body Shop to ensure a professional customer journey, drive retention, and contribute to profitability. The role involves implementing customer service standards, upselling, and maintaining quality metrics.
Key Skills for This Role
Responsibilities
- Ensure customer retention by implementing AF Standard and principle process, aiming for Net Promoter Score > 70
- Execute customer service values and AF values consistently, achieving Customer Service Value > 4.6
- Maintain quality at all times, targeting First Response Fix Time > 90%
- Increase profitability through sales and upselling incremental packages
- Implement 5S at the workplace to ensure organization and efficiency
- Ensure compliance with health and safety requirements
- Continuously upgrade skills with new technology and procedures
Requirements
- Experience in automotive service advising
- Strong customer service and communication skills
- Ability to meet performance targets (NPS, CSAT, FRT)
Full Job Posting
Overview
- The Service Advisor plays a crucial role in ensuring a professional customer journey, driving customer retention, and contributing to the company's profitability.
- Through effective implementation of customer service standards, adherence to quality measures, and proactive sales strategies, the advisor supports both customer satisfaction and business growth.
- This position requires a focus on outcomes, including maintaining performance indicators above set thresholds, while also ensuring compliance with health and safety standards.
What You Will Do
- Ensure customer retention by implementing AF Standard and principle process, aiming for a Net Promoter Score greater than 70.
- Execute customer service values and AF values consistently, achieving a Customer Service Value greater than 4.6.
- Maintain quality at all times, targeting a First Response Fix Time of greater than 90%.
- Increase profitability through sales and upselling incremental packages, including products and services offered by the company.
- Implement 5S at the workplace to ensure organization and efficiency.
- Perform all duties and responsibilities as outlined in the business SOP, maintaining a high Personal Development Rating.
- Ensure compliance with the company's health and safety requirements to prevent harm to personnel and the environment.
- Continuously upgrade skills with new technology, work procedures, time standards, and technical know how to enhance productivity and quality, as measured by Training Module and Certification standards.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Futtaim Private Company (LLC)
General Repair Technician - Electric Vehicle | Al-Futtaim Automotive
United Arab Emirates, UAE
Al-Futtaim Automotive seeks a skilled BYD General Repair Technician to perform maintenance, diagnostics, and repair work on electric vehicles. The role requires strong technical skills, EV safety knowledge, and a commitm
Service Technician - Electric Vehicle | Al-Futtaim Automotive | BYD UA
United Arab Emirates, UAE
Al-Futtaim Automotive is seeking a Service Technician for BYD electric vehicles in the UAE. The role involves diagnostics, maintenance, and repair of EVs, requiring strong diagnostic skills and knowledge of EV technology
Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
Al-Futtaim Automotive seeks an experienced Technical Advisor to serve as the BYD technical expert in workshop operations. The role involves advanced diagnostics, customer interaction, warranty management, and training to
Service Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
Al-Futtaim Automotive seeks an EV Service Advisor to guide customers through their service journey, providing expert advice on EV maintenance and repairs. The role involves creating estimates, coordinating with technicia
Specialist Ophthalmologist, HealthHub Clinic, Al Qusais, Dubai!
United Arab Emirates, UAE
We are seeking a DHA‑licensed Specialist Ophthalmologist with strong expertise in anterior segment ophthalmology to join our clinical team in Dubai. Given the operational needs ...
Specialist Aesthetic Dermatologist, HealthHub, Jumeirah Village Circle
Dubai, UAE
Al Futtaim Private Company seeks a DHA-licensed Specialist Aesthetic Dermatologist for an outpatient clinic in Jumeirah Village Circle, Dubai. The role involves delivering cosmetic consultations, performing injectables a
Specialist - Radiology
Abu Dhabi, UAE
Al Futtaim Private Company seeks a Specialist Radiologist to deliver professional, ethical, and high-quality clinical care, interpret radiological examinations, and participate in quality improvement programs. The role r
Call Center Supervisor
Dubai, UAE
You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promp...
General Repair Technician - Electric Vehicle | Al-Futtaim Automotive
United Arab Emirates, UAE
Service Technician - Electric Vehicle | Al-Futtaim Automotive | BYD UA
United Arab Emirates, UAE
Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
Service Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
Specialist Ophthalmologist, HealthHub Clinic, Al Qusais, Dubai!
United Arab Emirates, UAE
Specialist Aesthetic Dermatologist, HealthHub, Jumeirah Village Circle
Dubai, UAE
Specialist - Radiology
Abu Dhabi, UAE
Call Center Supervisor
Dubai, UAE