Bell Captain - Grand Wailea, A Waldorf Astoria Resort
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Key skills for this role
About the Role
Grand Wailea, a Waldorf Astoria Resort in Maui, is seeking a Bell Captain to lead the front office team in delivering exceptional guest experiences. The role involves supervising luggage handling, scheduling, training, and ensuring seamless arrivals and departures.
Key Skills for This Role
Responsibilities
- Welcome and assist guests, escort arriving and departing guests, transport luggage, and acclimate guests to rooms and amenities
- Oversee luggage handling, organize, store, and retrieve guest luggage according to hotel standards
- Supervise daily team operations, oversee scheduling, provide training and coaching, and foster an engaged team
- Facilitate team knowledge by providing regular updates on hotel offerings, services, and local attractions
- Maintain equipment standards, assist with upkeep and functionality of bell carts, communication devices, and related equipment
Requirements
- Complete open availability
- Comfortable with varying schedule and hours
- Ability to lead and supervise a team
Full Job Posting
Job Description
- The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Bell Captain to join the Front Office team.
- Located on 40 acres of lush tropical gardens, this Forbes 4 Star, AAA 4 Diamond property is consistently ranked among the world's best resorts.
Union Position
- This position is part of the Local Union which requires complete open availability.
- Full time hours are not guaranteed; hours and schedule are based on seniority and business needs.
- You must be comfortable with a schedule and hours that may vary from week to week.
Responsibilities
- Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities.
- Oversee luggage handling: Organize, store, and retrieve guest luggage according to hotel standards and procedures.
- Supervise daily team operations: Oversee scheduling, provide training and coaching, and foster an engaged, high performing team.
- Facilitate team knowledge: Provide regular updates to ensure the team is well informed of hotel offerings, services, and local attractions.
- Maintain equipment standards: Assist with the upkeep and functionality of bell carts, communication devices, and related equipment.
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night.
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount.
- Paid parental leave – We offer paid leave for eligible Team Members, including partners and adoptive parents.
- Personalized caregiving support – Access dedicated caregiving concierge services.
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact.
- Mental health resources – Eligible Team Members can access free counseling and support through our EAP.
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
- Health & welfare benefits – We offer a variety of health plans that keep you and your family covered.
- Financial security for your future – Our retirement plans make it easier to save for what’s next.
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