Bell Attendant - Waldorf Astoria Doha Lusail
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Key skills for this role
About the Role
Hilton is hiring a Bell Attendant for Waldorf Astoria Doha Lusail to provide exceptional guest service by assisting with luggage, escorting guests, and coordinating transportation.
Key Skills for This Role
Responsibilities
- Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information
- Safely manage guest luggage and ensure proper delivery and storage
- Introduce room features and assist with luggage during check out
- Support valet, airport transfers, and other transport needs in collaboration with front office and concierge
- Maintain a professional appearance and deliver exceptional customer service
- Communicate guest needs to relevant departments and assist with room moves or special requests
- Address guest concerns promptly and ensure a smooth stay experience
Requirements
- 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality
- Strong communication and interpersonal skills with a guest focused mindset
- Physically fit to lift and carry luggage safely
- Professional appearance, positive attitude, and enthusiasm for service
- Proficient in English; additional languages are an advantage
- Flexible availability, including nights, weekends, and holidays
- Familiarity with hotel amenities, local attractions, and transport options preferred
Full Job Posting
Exceptional Hospitality Starts with You
- You will be assisting guests with their luggage and escorting them to their rooms.
- You will work closely with the front office, concierge, and other departments to ensure guests’ needs are met promptly and professionally.
Responsibilities
- Guest Welcome & Assistance: Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information.
- Luggage Handling: Safely manage guest luggage and ensure proper delivery and storage.
- Room Orientation & Departure: Introduce room features and assist with luggage during check out.
- Transportation Coordination: Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge.
- Service & Conduct: Maintain a professional appearance and deliver exceptional customer service.
- Cross Department Support: Communicate guest needs to relevant departments and assist with room moves or special requests.
- Issue Resolution: Address guest concerns promptly and ensure a smooth stay experience.
Qualifications
- 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality
- Strong communication and interpersonal skills with a guest focused mindset
- Physically fit to lift and carry luggage safely
- Professional appearance, positive attitude, and enthusiasm for service
- Proficient in English; additional languages are an advantage
- Flexible availability, including nights, weekends, and holidays
- Familiarity with hotel amenities, local attractions, and transport options preferred
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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