Bell Attendant
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Key skills for this role
About the Role
Accor seeks a Bell Attendant to provide prompt luggage handling, guest escort, and concierge support at a luxury hotel in Dubai. The role requires a university degree and at least 1 year of similar experience in a 4-5 star hotel.
Key Skills for This Role
Responsibilities
- Ensure prompt and efficient handling of guest luggage on arrival, during stay, departure, and luggage store
- Park guests' and visitors' vehicles in designated hotel parking area
- Handle issuance of guest room key cards and ensure effective control for guest security
- Escort guests to their rooms and explain hotel and room facilities
- Resolve guest complaints and liaise with concerned departments for follow up
Requirements
- University degree in any field
- Minimum 1 year in a similar role in a 4 5 star hotel
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering diverse brands and opportunities for growth.
Job Description
- Ensure prompt and efficient handling of all guest luggage on arrival, during stay, departure, and luggage store.
- Assure that every luggage is covered with a baggage claim tag.
- Park guests and visitors vehicles in designated hotel parking area.
- Resolve guests complaints/requests and liaise with department concerned.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Be aware of hotel accident prevention policies.
- Maintain efficient, clean, safe and hygienic maintenance of Concierge Desk area.
- Maintain accurate records/documentation as per operational requirements.
- Provide lobby paging services under supervision of Concierge.
- Practice suggestive selling and familiarize guests to hotel facilities.
- Coordinate with Front Office to ensure payment of guest folios is protected.
Qualifications
- University degree in any field.
- Minimum 1 year in a similar role in a 4 5 star hotel.
Additional Information
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
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