Bell Attendant
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Key skills for this role
About the Role
Accor is hiring a Bell Attendant to handle guest luggage, provide directions, and assist with transportation. The role requires a university degree and at least 1 year of experience in a similar role in a 4 or 5 star hotel.
Key Skills for This Role
Responsibilities
- Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
- Assure that every luggage is covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Be aware of the hotel accident Prevention Policies.
- Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
- Maintains accurate records / documentation, as per operational and organizational requirements.
- Responsible for lobby paging services under the supervision of Concierge.
- Practices suggestive selling and able to familiarize guests to hotel facilities.
- Escorts guests to their rooms and explain hotel facilities.
Requirements
- University Degree in any field
- Minimum 1 year in a similar role in a 4 star or 5 star hotel
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering opportunities for growth and learning.
Job Description
- Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
- Assure that every luggage is covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Be aware of the hotel accident Prevention Policies.
- Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
- Maintains accurate records / documentation, as per operational and organizational requirements.
- Responsible for lobby paging services under the supervision of Concierge.
- Practices suggestive selling and able to familiarize guests to hotel facilities.
- Co ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis à vis scanty baggage procedure & release of guest bags on departure.
Qualifications
- University Degree in any field.
- Minimum 1 year in a similar role in a 4 star or 5 star hotel.
Additional Information
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
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