Bell Attendant
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Key skills for this role
About the Role
Seeking a Bell Attendant for a hotel in Dubai to handle guest luggage, parking, and concierge services. Requires a university degree and minimum 1 year of similar experience in a 4-5 star hotel.
Key Skills for This Role
Responsibilities
- Ensure prompt and efficient handling of all guest luggage on arrival, during stay, departure and luggage store
- Park guests and visitors vehicles in the designated hotel parking area
- Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow up
- Handle issuance of guest room key cards and ensure effective control for guest security
- Escort guests to their rooms and explain hotel and room facilities
- Ensure all guests are greeted on arrival and departure and escort each individual to the right direction
Requirements
- University Degree in any field
- Minimum 1 year in a similar role in a 4 5 star hotel
Full Job Posting
Company Description
- Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
- Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
- Assure that every luggage is covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Be aware of the hotel accident Prevention Policies.
- Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
- Maintains accurate records / documentation, as per operational and organizational requirements.
- Responsible for lobby paging services under the supervision of Concierge.
- Practices suggestive selling and able to familiarize guests to hotel facilities.
- Co ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis à vis scanty baggage procedure & release of guest bags on departure.
Qualifications
- University Degree in any field.
- Minimum 1 year in a similar role in a 4 5 star hotel
What Is In It For You
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
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