Beauty Advisor | Retail | Watsons | UAE
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Key skills for this role
About the Role
Al-Futtaim Retail seeks a Beauty Advisor for Watsons in the UAE to advise customers on beauty products and drive sales. The role involves customer engagement, stock management, and operational compliance.
Key Skills for This Role
Responsibilities
- Recommend appropriate products and provide information highlighting features, advantages, and benefits to customers.
- Assist customers in locating, selecting, and purchasing desired products based on their preferences.
- Utilize selling techniques such as suggestive selling, upselling, and cross selling to increase Average Transaction Value.
- Attend to all customer queries and needs, ensuring satisfaction and resolving complaints.
- Monitor availability of GOBE products and update reports on product shelf life.
- Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
- Timely display all products following set planograms and guidelines.
- Replenish products on display as needed with complete shelf tag price and price tags.
- Maintain cleanliness and orderliness of the assigned area.
- Comply with all set customer service standards, including Smile and Greet and Offers Basket.
Requirements
- High School diploma or equivalent; degree not essential.
- Minimum 2 to 4 years of retail experience with a focus on the beauty or fashion sector.
- In depth knowledge of fashion/beauty industry and trends.
- Skills in retail operations, including stock management, visual merchandising, systems, and cash handling.
- Excellent customer service, empathy, and results orientation.
Full Job Posting
Company Overview
- Al Futtaim Group is a diversified regional business headquartered in Dubai, with divisions in automotive, financial services, real estate, retail, and healthcare.
- Al Futtaim Retail partners with brands like IKEA, ACE, Toys R Us, Inditex, Marks & Spencer, Watsons, and B&Q across the Middle East, Africa, and Asia.
What You Will Do
- Recommend appropriate products and provide information highlighting features, advantages, and benefits to customers.
- Assist customers in locating, selecting, and purchasing desired products based on their preferences.
- Utilize selling techniques such as suggestive selling, upselling, and cross selling to increase Average Transaction Value.
- Attend to all customer queries and needs, ensuring satisfaction and resolving complaints within set standards.
- Monitor availability of GOBE products and update reports on product shelf life.
- Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
- Timely display all products following set planograms and guidelines.
- Replenish products on display as needed with complete shelf tag price and price tags.
- Maintain cleanliness and orderliness of the assigned area.
- Comply with all set customer service standards, including Smile and Greet and Offers Basket.
- Prepare and set up store promotions using Marketing Collaterals effectively.
- Monitor and update price changes and shelf/price tags as needed.
What Qualifies You For The Role
- High School diploma or equivalent; degree not essential.
- Minimum 2 to 4 years of retail experience with a focus on the beauty or fashion sector.
- In depth knowledge of fashion/beauty industry and trends.
- Skills in retail operations, including stock management, visual merchandising, systems, and cash handling.
- Excellent customer service, empathy, and results orientation.
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