Beauty Advisor
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Key skills for this role
About the Role
Customer Experience & Beauty Consultation Provide personalized beauty consultations across skincare, makeup, haircare, and fragrance categories. Educate customers on product benefits, usage techniques, and application methods to enhance product confidence.
Key Skills for This Role
Full Job Posting
• Customer Experience & Beauty Consultation
- Provide personalized beauty consultations across skincare, makeup, haircare, and fragrance categories.
- Educate customers on product benefits, usage techniques, and application methods to enhance product confidence.
- Build strong customer relationships to drive loyalty, retention, and repeat visits.
- Deliver a luxury-level service experience aligned with brand standards.
• Sales Performance & Product Knowledge
- Achieve individual and store KPIs including sales targets, conversion rate, UPT (Units per Transaction), and ATV (Average Transaction Value).
- Stay updated on new launches, hero SKUs, ingredients, shade ranges, and category trends.
- Support in-store promotions, sampling programs, and campaign storytelling.
- Proactively cross-sell and recommend complementary products to enhance the customer experience.
• Store Presentation, Hygiene & Tester Management
- Maintain high standards of product displays, tester hygiene, shelves, and gondolas in line with visual merchandising guidelines.
- Ensure products are properly stocked, priced, tagged, and presented.
- Support visual merchandising updates, layout refreshes, and seasonal changes.
- Follow SOPs related to grooming, hygiene, and daily store checklists.
• Operations, Inventory Support & Team Collaboration
- Assist in stock replenishment, expiry checks (FIFO/FEFO), and shrinkage control.
- Support inventory activities including stock counts, delivery checks, and stock movement coordination.
- Share feedback on customer preferences, product performance, and category insights.
- Assist in onboarding and guiding new team members on product knowledge and service standards.
Qualifications & Skills
- 1–3 years of experience in beauty, cosmetics, skincare, or premium retail.
- Strong product knowledge across beauty categories with a passion for consultation and customer service.
- Excellent communication and interpersonal skills.
- Ability to understand customer needs and recommend suitable products.
- High standards of grooming and presentation aligned with luxury retail environments.
- Sales-driven mindset with the ability to achieve KPIs in a fast-paced setting.
- Knowledge of makeup application, skincare routines, or fragrance layering is an advantage.
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