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Beauty Advisor

Al-Futtaim
Abu Dhabi, UAE
Mid
Onsite
2 weeks ago
Customer ServiceSalesProduct KnowledgeStock ManagementVisual MerchandisingCommunication
Free

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Overview Of The Role

  • The Beauty Advisor is responsible for advising customers on beauty products and assisting in sales through knowledgeable and engaging interactions.
  • The role involves maintaining high standards of customer service, ensuring product knowledge, and driving sales by promoting featured products and services.
  • The Beauty Advisor also plays a role in merchandising, maintaining stock, and complying with operational procedures to enhance the store's effectiveness and profitability.

Sales and Customer Engagement

  • Recommend appropriate products and provide information highlighting the features, advantages, and benefits to customers.
  • Assist customers in locating, selecting, and purchasing desired products based on their preferences.
  • Utilize selling techniques such as suggestive selling, upselling, and cross selling to increase Average Transaction Value (ATV).
  • Attend to all customer queries and needs, ensuring satisfaction and resolving complaints within set standards.

Stock and Merchandise Management

  • Monitor availability of GOBE products and update reports on product shelf life.
  • Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
  • Timely display all products following set planograms and guidelines.
  • Replenish products on display as needed with complete shelf tag price and price tags.

Operational Compliance and Standards

  • Maintain cleanliness and orderliness of the assigned area.
  • Comply with all set customer service standards, including Smile and Greet and Offers Basket.
  • Prepare and set up store promotions using Marketing Collaterals effectively.
  • Monitor and update price changes and shelf/price tags as needed.
  • Strictly comply with company policies, including attendance, punctuality, and grooming standards.

Personal Development and Team Collaboration

  • Accomplish MFP and PDP on time.
  • Participate in and implement agreed Employee Engagement Survey action plans.
  • Develop leadership and problem solving skills.
  • Proactively contribute with a good team spirit and take initiatives.

Required Skills To Be Successful

  • Customer service excellence and empathy with strong relationship skills.
  • Proficiency in retail operations and stock management.
  • Leadership and problem solving capabilities.
  • Integrity, trustworthiness, and the ability to deal with ambiguity.

What Qualifies You For The Role

  • High School diploma or equivalent; degree not essential.
  • Minimum 2 to 4 years of retail experience with a focus on the beauty or fashion sector.
  • In depth knowledge of fashion/beauty industry and trends.
  • Skills in retail operations, including stock management, visual merchandising, systems, and cash handling.
  • Excellent customer service, empathy, and results orientation.

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