BD and Growth Operations Specialist

Role Overview

Growth Operations and Reporting

• Own the day-to-day governance and integrity of the Growth CRM, including opportunities, contacts, values, stages, activities, and background information.
• Conduct regular CRM reviews, maintain pipeline information, and support forecasting and analysis.
• Maintain accurate business activity records and provide regular updates and reports on business development activities and achievements.
• Assist with business plans, sales pitches, quotations, presentations, contracts, and other client documents.
• Collaborate with pricing and contracts teams to implement growth strategies and business development or sales plans.
• Build and maintain relationships with existing and potential clients to support revenue growth.

Bid and Proposal Management

• Review new tenders, RFPs, and RFQs and prepare opportunity assessments covering scope, requirements, timelines, commercial considerations, and risks.
• Prepare Bid / No Bid documentation and coordinate decision sessions with business and senior leadership stakeholders.
• Coordinate proposal development and populate proposal packages in accordance with customer requirements.
• Maintain bid plans and compliance requirements, including certificates, commercial inputs, bid bonds, and other supporting documentation.
• Ensure proposals are complete, compliant, and submitted by customer deadlines.
• Maintain bid records, submission documentation, and lessons learned.

Market and Customer Development

• Identify and coordinate assessment of key bid risks and escalate material risks to the Business Development Manager and functional leads.
• Coordinate bid activities, inputs, and timelines across relevant functions.
• Monitor market trends, competitor activity, customer activity, and industry developments to inform bid strategy.
• Conduct market, customer, and competitor research and provide findings to the Head of Growth and BD Manager.
• Support identification and development of new opportunities across HR Outsourcing, Training, and Procurement Outsourcing services.
• Participate in customer meetings, networking activities, exhibitions, conferences, and external events.
• Manage selected customer relationships and opportunities under the direction of the Head of Growth or Business Development Manager.
• Understand customer requirements, coordinate tailored internal solutions, and follow up with customers and partners on assigned opportunities.

Communication and Accountabilities

• Provide internal stakeholder updates and monitor progress, outcomes, and required adjustments during bid processes.
• Support exhibitions, conferences, and external events through customer engagement, lead generation, and follow-up.
• Key accountabilities include bid management, CRM and data quality, growth reporting, opportunity generation, customer engagement, and continuous process improvement.

Requirements

• Bachelor's degree in business administration, marketing, or a related field.
• Experience in business development, sales operations, bid or proposal management, or a related commercial environment, preferably in B2B or professional services.
• Experience reviewing RFP, RFQ, or tender documentation and coordinating proposal submissions is advantageous.
• Strong CRM, pipeline management, and reporting capability.
• Commercial awareness and confidence engaging with customers and external stakeholders.
• Strong communication, presentation, negotiation, analytical, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong organizational and time management skills, with flexibility to manage changing priorities and multiple projects.
• Knowledge of market dynamics, consumer behavior, customer trends, and industry best practices.
• The role calls for influence and persuasion and application of the Good Enough 80/20 Rule.