Banquet Captain
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Key skills for this role
About the Role
Hilton in Doha is seeking a Banquet Captain to lead banquet operations and deliver exceptional guest experiences at Waldorf Astoria Doha West Bay. The role involves supervising service staff, managing event setups, and ensuring compliance with quality standards.
Key Skills for This Role
Responsibilities
- Supervise banquet service staff and ensure smooth execution of events
- Set up and break down function rooms according to event specifications
- Interact with guests to ensure satisfaction and handle any complaints
- Train colleagues on service standards and drink preparation
- Manage inventory and ensure proper stock levels
- Maintain cleanliness and sanitation of bar and service areas
Requirements
- Previous experience in a banquet or food and beverage supervisory role
- Strong knowledge of food and beverage offerings and service standards
- Ability to handle customer complaints effectively
- Proficiency in point of sale systems and cashiering
- Excellent communication and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
Full Job Posting
Departmental Responsibilities
- Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
- Knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics.
- Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
- Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
- Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
- Assist in carrying out monthly inventories together with the Banquet Supervisor and managers.
- Responsible for checking the temperature of the bar fridges and follow the First in, First Out standards.
- Clean and sanitize the bar areas after each shift and when required.
- Operate the required steps on the point of sales system in order to process food and beverage orders.
- If requested being able to carry out cashiering and daily cash and credit collections.
- The Bartender will support the server in serving food and beverage, cleaning tables, chairs and work area to maintain a sanitary environment.
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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