Banking Operations Director

Role Overview

Work Arrangement

• The position is a part-time opportunity based in Dubai, United Arab Emirates.
• The work arrangement is fully remote.

Key Responsibilities

• Lead day-to-day banking operations and service delivery.
• Establish operational strategies, KPIs, performance targets, and service standards.
• Optimize processes for efficiency, accuracy, and customer experience.
• Strengthen operational controls, governance, and risk-management frameworks.
• Oversee transaction processing, payments, settlements, and account servicing.
• Ensure procedures align with internal policies and applicable regulatory requirements.
• Identify operational risks, control gaps, incidents, and improvement opportunities.
• Collaborate with Compliance, Risk, Finance, Technology, Legal, and Customer Service teams.
• Support digitalization, automation, and technology-driven improvements.
• Analyze operational data and prepare performance reports.
• Lead, mentor, and develop banking operations teams.
• Manage external service providers and strategic partners.

Requirements

• A bachelor's degree or equivalent qualification in Banking, Finance, Business, Economics, or a related field is preferred.
• Strong understanding of banking operations, financial services, and operational processes.
• Excellent leadership, analytical, and strategic decision-making skills.
• Strong knowledge of operational risk, controls, governance, and compliance.
• Ability to interpret operational KPIs, financial data, and performance metrics.
• Familiarity with banking platforms, digital banking, automation, and technology solutions.
• Excellent stakeholder-management and communication skills.
• Strong problem-solving and process-improvement capabilities.
• High attention to detail, accuracy, integrity, and professional discretion.

What the Employer Offers

• Flexible remote working environment.
• High-impact banking operations leadership opportunity.
• Professional and executive development.
• Exposure to digital banking and operational transformation.
• Collaborative and performance-focused culture.
• Opportunities to work across diverse financial functions.
• Long-term leadership and career-growth opportunities.