Banker-Authorizer

About the Role

Primary Responsibilities

• Engage daily with customers to drive growth in Current Accounts (CA) , Savings Accounts (SA) , and Term Deposits (TD) , along with cross-selling of asset and wealth products.
• Achieve business targets as defined in the performance scorecard.
• Provide need-based product solutions by aligning customer requirements with banking offerings.
• Assess customer potential and ensure higher product penetration per relationship.
• Generate referrals and additional business from existing customers.
• Ensure a customer-focused approach for quick and effective resolution of queries and complaints.
• Adhere to banking regulations and internal policies related to Anti-Money Laundering (AML) , Know Your Customer (KYC) , and Data & Information Security .
• Assist in the closure of audit observations and ensure compliance with audit requirements.
• Manage client relationships and deliver high-quality customer service across retail banking operations.

Secondary Responsibilities

• Perform internal audits and ensure compliance with all regulatory and organizational guidelines.
• Continuously strive to enhance service quality and customer satisfaction.

Education

Experience

Skills and Attributes

• Strong customer engagement and relationship management skills.
• In-depth understanding of retail banking operations and compliance requirements.
• Excellent communication and problem-solving abilities.
• Proven ability to meet and exceed sales and service targets.
• High level of integrity and attention to detail.
• Proficiency in banking systems and digital platforms.
• Team handling experience preferred.
• Fluent in English with strong business communication skills