AVP & Manager, Payment Investigation
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About the Role
Monitor the Investigations Unit’s operations to ensure all complaints and queries are handled correctly and in a timely manner, constantly looking for opportunities to divert enquiries and complaints from processing staff of the Department saving them time, cost and resources thereby focusing their role on providing quality and error\-free services to the customers. Support the team to effectively ensure delivery of the function.
Key Skills for This Role
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Overview
Monitor the Investigations Unit’s operations to ensure all complaints and queries are handled correctly and in a timely manner, constantly looking for opportunities to divert enquiries and complaints from processing staff of the Department saving them time, cost and resources thereby focusing their role on providing quality and error-free services to the customers.
Support the team to effectively ensure delivery of the function.
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