AV & Security Products Technician
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Key skills for this role
Role Overview
Install, configure, commission, and maintain desktop computers, laptops, workstations, servers, printers, scanners, and peripheral devices.
Configure user accounts, permissions, shared folders, printers, and network resources.
Install and configure wired and wireless networking equipment, including routers, switches, access points, and structured cabling.
Perform hardware diagnostics, component replacement, operating system updates, firmware upgrades, and software patches.
Key Skills for This Role
Full Job Posting
IT Infrastructure Installation & Support
Install, configure, commission, and maintain desktop computers, laptops, workstations, servers, printers, scanners, and peripheral devices.
Configure user accounts, permissions, shared folders, printers, and network resources.
Install and configure wired and wireless networking equipment, including routers, switches, access points, and structured cabling.
Perform hardware diagnostics, component replacement, operating system updates, firmware upgrades, and software patches.
Audio Visual Solutions
- Install, configure, and commission interactive flat panels.
- Conduct customer demonstrations and user orientation after installation.
- Install and configure video conferencing equipment.
- Configure cameras, microphones, speakers, touch panels, and presentation systems.
- Perform software and firmware updates for AV equipment.
- Troubleshoot display, connectivity, audio, and video issues.
Security Solutions
- Install and configure IP CCTV surveillance systems, NVRs, and DVRs.
- Configure IP cameras, storage devices, remote viewing, and mobile applications.
- Perform camera positioning, focus adjustment, and recording verification.
- Install and troubleshoot access control systems where applicable.
- Support endpoint protection, firewall deployment, antivirus, email security, and network security devices.
- Perform firmware upgrades and security updates for supported devices.
Field Service Operations
- Attend customer service requests within agreed SLA timelines.
Requirements
- Hands-on capability to install, configure, commission, maintain, and troubleshoot IT infrastructure and related equipment.
- Capability to configure wired and wireless networking equipment, including routers, switches, access points, and structured cabling.
- Capability to install and configure audiovisual equipment, including interactive flat panels and video conferencing systems.
- Capability to install and configure IP CCTV systems, NVRs, DVRs, and related surveillance devices.
- Capability to support access control, endpoint protection, firewall, antivirus, email security, and network security solutions.
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