AV & Security Products Technician

Role Overview

IT Infrastructure Installation and Support

• Install, configure, commission, and maintain computers, servers, printers, scanners, and peripheral devices.
• Configure user accounts, permissions, shared folders, printers, and network resources.
• Install and configure wired and wireless networking equipment and structured cabling.
• Perform hardware diagnostics and component replacement.
• Execute operating system updates, firmware upgrades, and software patches.

Audio Visual Solutions

• Install, configure, and commission Interactive Flat Panels.
• Demonstrate installed systems and provide user orientation.
• Install and configure video conferencing equipment.
• Configure cameras, microphones, speakers, touch panels, and presentation systems.
• Troubleshoot display, connectivity, audio, and video issues.

Security Solutions

• Install and configure IP CCTV surveillance systems, NVRs, and DVRs.
• Configure IP cameras, storage devices, remote viewing, and mobile applications.
• Perform camera positioning, focus adjustment, and recording verification.
• Install and troubleshoot access control systems where applicable.
• Support endpoint protection, firewall, antivirus, email security, and network security devices.

Field Service Operations

• Attend customer service requests within agreed SLA timelines.
• Resolve hardware, software, and network-related incidents.
• Escalate complex technical issues to senior engineers when required.
• Perform preventive maintenance visits according to maintenance schedules.
• Participate in installations, upgrades, migrations, and relocation projects.
• Read technical drawings, network layouts, and installation plans.
• Ensure installations comply with project specifications and quality standards.

Qualifications and Experience

• Diploma or bachelor's degree in Information Technology, Computer Science, Electronics, Computer Engineering, or a related technical discipline.
• Strong understanding of computer hardware and software.
• Good knowledge of networking fundamentals.
• Strong troubleshooting and analytical skills.
• Good customer service and communication skills.
• Strong time-management and prioritization skills.
• Ability to work independently with minimum supervision.
• Commitment to continuous technical learning.
• Valid UAE driving licence is preferred.

Preferred Certifications

• Microsoft certifications are preferred.
• Certified CCTV or security systems training is preferred.
• Cybersecurity fundamentals training is preferred.
• OEM Interactive Flat Panel training is preferred.

Workplace

• The role is performed in person and includes work at customer sites.

About the Company