Automotive - Section Supervisor
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Key skills for this role
About the Role
CARPI AUTO is seeking an experienced Section Supervisor to oversee daily workshop operations and lead a team of technicians. The role ensures smooth workflow, high-quality service, and customer satisfaction in a premium auto care environment.
Key Skills for This Role
Responsibilities
- Supervise and manage daily operations of the assigned section
- Allocate work based on technician skills and workload
- Monitor staff attendance, punctuality, and discipline
- Train, coach, and mentor team members
- Ensure all jobs are completed on time and meet company standards
- Monitor workflow, productivity, and efficiency
- Coordinate with other departments for smooth operations
- Resolve operational issues and escalate when necessary
- Ensure high levels of customer satisfaction and service quality
- Handle customer concerns and complaints professionally
- Follow up on customer feedback after service completion
- Perform final inspections before vehicle delivery
Requirements
- High school diploma or equivalent
- Diploma or certification in Automotive or related field (preferred)
- Minimum 4–6 years of experience in automotive service or workshop operations
- At least 1–2 years in a supervisory or team lead role
- Experience in premium or luxury automotive service is an advantage
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Problem solving and decision making skills
- Strong customer service orientation
- Good planning, organization, and time management
- Technical knowledge of automotive services and repair processes
- Ability to handle customer complaints and conflict resolution
Full Job Posting
About Us
- CARPI AUTO is a premium auto care center and workshop in the UAE, specializing in high end vehicle protection, detailing, and refinishing services.
- We are committed to delivering exceptional quality and precision, especially for luxury and premium vehicles.
Job Summary
- We are seeking an experienced Section Supervisor to oversee daily workshop operations and lead a team of technicians.
- The ideal candidate will ensure smooth workflow, high quality service delivery, strong team performance, and excellent customer satisfaction in line with CARPI AUTO’s premium standards.
Key Responsibilities
- Supervise and manage daily operations of the assigned section
- Allocate work based on technician skills and workload
- Monitor staff attendance, punctuality, and discipline
- Train, coach, and mentor team members
- Ensure all jobs are completed on time and meet company standards
- Monitor workflow, productivity, and efficiency
- Coordinate with other departments for smooth operations
- Resolve operational issues and escalate when necessary
- Ensure high levels of customer satisfaction and service quality
- Handle customer concerns and complaints professionally
- Follow up on customer feedback after service completion
- Perform final inspections before vehicle delivery
Qualifications
- High school diploma or equivalent
- Diploma or certification in Automotive or related field (preferred)
Experience
- Minimum 4–6 years of experience in automotive service or workshop operations
- At least 1–2 years in a supervisory or team lead role
- Experience in premium or luxury automotive service is an advantage
Skills & Competencies
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Problem solving and decision making skills
- Strong customer service orientation
- Good planning, organization, and time management
- Technical knowledge of automotive services and repair processes
- Ability to handle customer complaints and conflict resolution
- Computer literacy (ERP, CRM, Microsoft Office)
- Ability to monitor productivity and drive team performance
- Attention to detail and commitment to quality standards
Additional Information
- Work Location: In person
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