Auto After Sales Director
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Key skills for this role
About the Role
A leading automotive company in Qatar seeks an Auto After Sales Director to drive growth and lead service divisions. The role involves strategic planning, operational excellence, and team leadership to ensure exceptional service and profitability.
Key Skills for This Role
Responsibilities
- Define and implement long term business policies to improve customer satisfaction, efficiency, and profitability
- Oversee workshop and bodyshop operations, ensuring compliance with manufacturer and safety standards
- Supervise Parts Manager and manage service/maintenance contracts, menu pricing, and stock clearance
- Act as final decision maker for customer complaint resolutions
- Lead and mentor senior team including Bodyshop, Service, and Parts Managers
- Conduct regular risk evaluations and ensure facilities meet manufacturer audit requirements
- Evaluate divisional financial data and plan future promotions with Marketing
Requirements
- Minimum of a Bachelor's degree in Business or a relevant field
- Minimum 15 years in the Automotive industry
- At least 5 years in a similar senior leadership role
- Fluency in both Arabic and English
- Based in Doha, Qatar or willing to relocate
Full Job Posting
Overview
- Our client is a leading, large scale company in the Automotive industry. The Group Aftersales Director will be responsible for driving growth and providing focused leadership across all service divisions, ensuring both Principals and customers receive exceptional service while maintaining strong gro
Key Responsibilities
- Strategic Planning: Define and implement long term business policies to improve customer satisfaction, efficiency, and overall profitability across all departments.
- Operational Excellence: Oversee workshop and bodyshop operations, ensuring equipment optimization and full compliance with manufacturer and Health & Safety standards.
- Inventory & Parts Management: Supervise the Parts Manager and manage service/maintenance contracts, menu pricing, and stock clearance strategies.
- Customer Journey & CRM: Act as the final decision maker for customer complaint resolutions, focusing on a 'Fix It Right First Time' policy to boost loyalty.
- Team Leadership: Lead and mentor a senior team, including Bodyshop, Service, and Parts Managers, while implementing KPIs and succession plans.
- Risk & Facility Management: Conduct regular risk evaluations and ensure all facilities meet global manufacturer audit requirements.
- Financial Oversight: Evaluate divisional financial data and work with Marketing to plan future promotions that drive vehicle conversion and sales.
Requirements
- Education: Minimum of a Bachelor’s degree (BA) in Business or a relevant field.
- Experience: Minimum 15 years in the Automotive industry, with at least 5 years in a similar senior leadership role.
- Languages: Fluency in both Arabic and English is required.
- Location: Based in Doha, Qatar (Candidates may apply from inside Qatar or within the GCC).
- Working Days: 5 days per week.
- Salary: Attractive market rate.
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