Asst Housekeeping Manager (Saudi Only)
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Key skills for this role
About the Role
Mövenpick Hotel & Residences Riyadh seeks an Assistant Housekeeping Manager to support the Executive Housekeeper in overseeing housekeeping and laundry operations. The role requires 3-5 years of progressive housekeeping experience in a 4-5 star hotel with at least 1-2 years in a supervisory capacity.
Key Skills for This Role
Responsibilities
- Supervise daily housekeeping activities and allocate tasks based on occupancy
- Conduct inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure compliance with hygiene standards
- Coordinate with Front Desk for real time room status updates and special requests
- Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners
- Assist in recruitment, onboarding, and performance evaluations
- Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals
- Address guest complaints and specialized requests promptly
Requirements
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or related field
- 3 to 5 years of progressive housekeeping experience in a 4 star or 5 star hotel
- At least 1–2 years in a supervisory or assistant managerial capacity
- Prior experience within Accor network or premium international brand preferred
- Fluent in English; Arabic is a valuable asset
Full Job Posting
Company Description
- Mövenpick Hotel & Residences Riyadh
Job Description
- The Assistant Housekeeping Manager plays a pivotal role in supporting the Executive Housekeeper in overseeing the daily operations of the Housekeeping and Laundry departments. This position ensures that guest rooms, public areas, and back of house spaces meet the impeccable 5 star cleanliness, hygie
Key Responsibilities
- Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.
- Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with Mövenpick and Accor hygiene standards.
- Coordinate seamlessly with the Front Desk to provide real time updates on room statuses and accommodate early check ins or special guest requests.
- Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.
- Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, promoting a positive 'Yes I Can!' team culture.
- Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.
- Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.
- Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Saudi labor laws.
- Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.
- Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.
- Oversee the hotel's Lost & Found procedures, ensuring strict documentation and safekeeping of guest property.
- Address guest complaints and specialized requests promptly, professionally, and with a solution oriented mindset.
Qualifications
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- 3 to 5 years of progressive housekeeping experience in a 4 star or 5 star hotel, with at least 1–2 years in a supervisory or assistant managerial capacity.
- Prior experience working within the Accor network or a premium international brand is highly preferred.
- Familiarity with the Riyadh hospitality market and Saudi labor/hygiene regulations is a strong plus.
Skills & Competencies
- Strong working knowledge of Property Management Systems (e.g., Opera), housekeeping software, and MS Office (Excel, Word).
- Exceptional team management skills with a proven ability to lead and adapt in a high pressure, fast paced environment.
- Fluent in English (both written and spoken). Communication skills in Arabic are considered a highly valuable asset.
- An uncompromising eye for cleanliness, premium flower/aesthetic arrangements, and strict sanitation protocols.
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