paycor
Associate, Technology Support
High Street Insurance Partners
Remote, USA
Full-time
Entry
Remote
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
- Provides first line investigation and diagnosis of end user computing issues delivered via Service Desk Ticketing System.
- Responds to a broad range of service requests for IT support and taking action to fulfill requests or provide resolution.
- Identify and diagnose issues and problems to prevent reoccurrence.
- Provides excellent customer service to problem resolution within established SLAs.
- Establishes strong working relationships with internal and external customers, ensuring customer satisfaction by responding to all service requests in a timely and professional manner.
- Contributes to Service Desk Knowledgebase.
- Identifies problems that may be affecting the enterprise and escalate when appropriate.
- Escalate, if needed, unresolved issues to a higher level of support.
- Monitor issues from start to resolution.
- This description is not meant to be all-inclusive and may be expanded or changed at the discretion of our leadership team to align with our goals.
- Collaborative: Understands and displays the importance of knowledge sharing within a team setting.
- Work style: Engage in a highly interactive, collaborative environment devoid of both ego and attitude. Our team works better together, it values your perspective as well as others and strive to create a safe and enjoyable environment to share ideas – even bad ones.
- Problem solver: Tenaciously works problems to resolution.
- Timeliness: Appreciate the urgency and importance of your role and the technology you support.
- Self-development: Strive for continuous improvement and are open to change and critical feedback.
- Innovative: Committed to exploring new and innovative technology and to immersing yourself in that pursuit to keep you, our team, and our organization an industry leader.
- Transparency: Speak frankly and clearly about technology to non-technical team members.
- Bachelor’s Degree with an emphasis on Information Technology strongly preferred.
- 2+ years of Service Desk experience within a complex IT environment.
- Experience with using a Service Desk Ticketing System, triaging computer related issues, and taking the appropriate action.
- Strong experience with the Windows 10/11 operating systems.
- Experience in the creation and management of user accounts in Azure AD, Microsoft 365, and Exchange Online.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at High Street Insurance Partners
Associate, Technology Support
Grand Rapids, USA
Discovered 1 weeks agoFull Time, Temporary
Administrator
Kennewick, USA
Discovered 1 weeks agoFull-time
Senior Client Executive
, USA
Discovered 1 weeks agoFull-time
Senior Vice President, Client Development
, USA
Discovered 1 weeks agoFull-time
Lead, Technology Operations
Chicago, USA
Discovered 1 weeks agoFull-time
Market Leader
, USA
Discovered 1 weeks agoFull-time
Senior Manager, Payroll Operations
Grand Rapids, USA
Discovered 1 weeks agoFull-time