paycor
Administrator
High Street Insurance Partners
Kennewick, USA
Full-time
Entry
Onsite
USD 16.5-22 hourly
Discovered 1 weeks ago
Free
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- Respond promptly to customer inquiries, ensuring clients receive accurate information and exceptional service to enhance their experience. Maintain up-to-date client records, ensuring all information is properly documented and compliant with internal processes and industry regulations.
- Assist with administrative tasks, such as scheduling meetings and preparing documentation for internal processes including processing emails, downloading documents, managing expiration notices, and ensuring timely updates to client accounts.
- Effectively manage incoming communication, including emails, phone calls, and inquiries. Ensure seamless internal communication for smooth handoffs to appropriate team members.
- Track service tasks, such as claims processing, policy updates, and renewals, ensuring deadlines are met and service standards are maintained.
- Contribute to the identification and implementation of process improvements that drive operational efficiency, improve client satisfaction, and support business growth.
- Assist in customer retention efforts by tracking follow-ups, assisting with risk management recommendations, and supporting teams in delivering exceptional customer care.
- Highschool diploma or equivalent
- Excellent written and verbal communication skills
- Strong Proficiency in Microsoft office
- Strong attention to detail
- Moderate stress due to regular deadlines and daily challenges.
- High finger dexterity while typing documents and forms.
- Occasionally lift up to 20lbs.
- Work is done in a climate controlled, non-smoking office
• Employer Paid Life & AD&D
- Employer Paid Short- & Long-term disability
- Paid Holidays
- 401k with employer match
- Health, Vision, and Dental insurance
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