Associate - Guest Operations - Roxy Cinema - Dubai Holding Entertainment
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Key skills for this role
About the Role
Dubai Holding Entertainment seeks an Associate for Guest Operations at Roxy Cinemas to deliver exceptional guest experiences and ensure smooth front-of-house operations. Responsibilities include ticketing, ushering, cash handling, and crowd management.
Key Skills for This Role
Responsibilities
- Deliver outstanding customer service and create memorable cinema experiences for guests
- Provide information, assistance, and support to guests
- Operate ticketing and point of sale systems efficiently and accurately
- Support crowd management and enforce cinema policies
- Handle cash transactions, ticket control, and end of shift financial procedures
- Perform duties across all front of house areas including ticketing, ushering, and guest services
- Assist with promotional activities, marketing events, and cinema campaigns
- Ensure compliance with company policies, health & safety standards, and operational procedures
- Maintain cleanliness, presentation standards, and a positive work culture
Requirements
- High School Certificate or equivalent
- 1 3 years of experience in customer service, hospitality, retail, entertainment, or F&B
- Excellent customer service and guest engagement skills
- Strong communication and interpersonal abilities
- Ability to work in a fast paced, team oriented environment
- Comfortable working flexible shifts including weekends and public holidays
- Basic cash handling and transaction management experience
- Good English communication skills
Full Job Posting
About Dubai Holding Entertainment
- Dubai Holding Entertainment offers an impressive range of destinations and attractions including Ain Dubai, Global Village, Dubai Parks and Resorts, Coca Cola Arena, Roxy Cinemas, and The Green Planet.
Key Responsibilities
- Deliver outstanding customer service and create memorable cinema experiences.
- Provide information, assistance, and support to guests.
- Operate ticketing and point of sale systems efficiently.
- Support crowd management and enforce cinema policies.
- Handle cash transactions, ticket control, and end of shift financial procedures.
- Perform duties across all front of house areas.
- Assist with promotional activities, marketing events, and cinema campaigns.
- Ensure compliance with company policies, health & safety standards.
- Support receipt, handling, and distribution of cinema materials.
- Maintain cleanliness and presentation standards.
Essential Qualifications
- High School Certificate or equivalent.
- 1–3 years of experience in customer service, hospitality, retail, entertainment, or F&B.
- Excellent customer service and guest engagement skills.
- Strong communication and interpersonal abilities.
- Ability to work in a fast paced, team oriented environment.
- Comfortable working flexible shifts including weekends and public holidays.
- Basic cash handling and transaction management experience.
- Good English communication skills.
Desired Qualifications
- Previous experience in cinema, entertainment, leisure, or premium hospitality.
- Knowledge of Vista ticketing systems or similar POS platforms.
- Familiarity with F&B operations and guest facing service standards.
- Understanding of health, safety, and HACCP procedures.
- Passion for movies and entertainment.
- Experience supporting promotional events.
Benefits
- Competitive compensation, career development opportunities, and a collaborative work environment.
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