Associate Director - Brand Operations F&B - Jumeirah
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Key skills for this role
About the Role
Jumeirah is seeking an Associate Director of Brand Operations F&B to lead the delivery of elevated brand experiences across signature restaurants. The role requires 8+ years in luxury restaurant or hotel operations, with experience in pre-openings and brand implementation.
Key Skills for This Role
Responsibilities
- Lead the delivery of an elevated and consistent brand experience across Signature Restaurants, ensuring each concept is translated into a distinct, refined guest journey that supports both positioning and performance
- Embed operational brand standards across all restaurant touchpoints, including service, OS&E, uniforms, collateral and in venue presentation, safeguarding Jumeirah’s luxury identity
- Develop and bring to life curated entertainment and activation strategies for each restaurant, introducing refined, experience led programming that enhances atmosphere, relevance and guest appeal
- Drive opening and relaunch readiness across restaurant concepts, aligning creative, operational and guest facing elements while partnering closely with Culinary, Design, F&B and Marketing teams
- Launch and oversee special events and experiential initiatives, collaborating with premium agencies and partners to curate distinctive moments that elevate each dining concept
- Continuously refine the end to end guest experience through on site observation, audits and insights, while collaborating with Marketing and Content teams to ensure storytelling and social presence authentically reflect the in restaurant experience
Requirements
- 8+ years’ experience in luxury restaurant or hotel operations, guest experience or brand operations
- Minimum 2–3 years managing standards or openings across multi outlet environments
- Proven experience in pre openings, concept rollouts or brand implementation
- Strong operational understanding across different restaurant concepts and formats
- Detail driven with a passion for delivering consistent luxury experiences at scale
Full Job Posting
About Jumeirah
- Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries.
- The brand is renowned for distinguished beachfront resorts, esteemed city hotels and exclusive residences.
About Jumeirah F&B
- At Jumeirah, dining is curated as a collection of exceptional destinations, where each signature restaurant offers a distinct expression of culinary artistry and refined luxury.
- Defined by intuitive, personalised service and a deep attention to detail, Jumeirah’s F&B experience transcends dining.
About the Job
- An exciting opportunity has arisen for an Associate Director of Brand Operations F&B to join Jumeirah.
Main Duties and Responsibilities
- Lead the delivery of an elevated and consistent brand experience across Signature Restaurants, ensuring each concept is translated into a distinct, refined guest journey that supports both positioning and performance.
- Embed operational brand standards across all restaurant touchpoints, including service, OS&E, uniforms, collateral and in venue presentation, safeguarding Jumeirah’s luxury identity.
- Develop and bring to life curated entertainment and activation strategies for each restaurant, introducing refined, experience led programming that enhances atmosphere, relevance and guest appeal.
- Drive opening and relaunch readiness across restaurant concepts, aligning creative, operational and guest facing elements while partnering closely with Culinary, Design, F&B and Marketing teams.
- Launch and oversee special events and experiential initiatives, collaborating with premium agencies and partners to curate distinctive moments that elevate each dining concept.
- Continuously refine the end to end guest experience through on site observation, audits and insights, while collaborating with Marketing and Content teams to ensure storytelling and social presence authentically reflect the in restaurant experience.
About You
- 8+ years’ experience in luxury restaurant or hotel operations, guest experience or brand operations.
- Minimum 2–3 years managing standards or openings across multi outlet environments.
- Proven experience in pre openings, concept rollouts or brand implementation.
- Strong operational understanding across different restaurant concepts and formats.
- Detail driven with a passion for delivering consistent luxury experiences at scale.
About the Benefits
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Comprehensive healthcare and life insurance coverage.
- Paid annual leave entitlement.
- Incentive programmes aligned with leadership performance.
- Competitive tax free salary paid in UAE Dirhams (AED).
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