Associate Director, Account Management

Serve as the primary point of contact for assigned account, ensuring strong, long-term relationships with key decision-makers and stakeholders.

Build and expand relationships beyond traditional buying towers to uncover new opportunities.

Gain a deep understanding of the client’s business model, challenges, and goals to proactively identify solutions and growth opportunities.

Conduct regular strategic business reviews with clients to communicate performance, discuss initiatives, and align on business objectives.

Develop and execute forward-looking account plans that align with client objectives and Concentrix growth targets.

Identify, develop, and present multi-service proposals, including Concentrix or partner technology solutions.

Actively manage the sales lifecycle for upsell opportunities: from lead generation to proposal development, pricing, negotiation, and closure.

Support responses to RFPs, RFIs, and RFQs in collaboration with cross-functional teams.

Lead and support contract renewals and commercial negotiations to ensure win-win outcomes.

Track contract timelines and proactively engage with clients to ensure timely renewals.

Partner with internal stakeholders across Sales Support, Operations, Finance, and Product to ensure delivery excellence and alignment on client initiatives.

Provide market and client intelligence to internal teams to inform strategy, product development, and continuous improvement.

Maintain and update CRM tools (e.g., Salesforce) with accurate account data, sales activity, and opportunity pipeline information.

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.