Assistant Store Manager
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Key skills for this role
About the Role
Apparel Group seeks an Assistant Store Manager to ensure high customer service, assist in store operations, and maximize sales. The role requires fashion knowledge, product expertise, and the ability to manage staff and visual merchandising.
Key Skills for This Role
Responsibilities
- Ensure highest levels of customer service are provided by retail staff
- Assist Store Manager in efficient and profitable operation of the store
- Manage daily roaster, leave, and grievances of retail staff
- Maintain visual merchandising standards as per set VM standards
- Promote the Loyalty Program for maximizing loyalty and repeat sales
Requirements
- Must be fashionable / well groomed and possess up to date product knowledge
- Physically fit to stand for extended hours and heavy lifting
- Experience in retail store operations
Full Job Posting
Position Objective
- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
- Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
- End to end store responsibility in absence of Store Manager
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
- Provide feedback to the Store Manager and Area Manager with regards to employees and products
Key Responsibilities
- Must be fashionable / well groomed and possess up to date product knowledge to ensure minimal stock loss
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
- Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
- Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
- Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
- Regularly audits own store administration and resolve any issues
- Manage the daily roaster, leave and grievances of the retail staff
- Maintain the visual merchandising standards at the stores all the time as per set VM standards
- Promote the Club Apparel Loyalty Program of the company for repeat sales
- Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
- Ensure awareness and vigilance at all times of security in the store without any negligence
- Must be updated about the various brands of the group for suggestive selling to the customers
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