Assistant Spa Manager
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Key skills for this role
About the Role
Sofitel Dubai The Palm seeks an Assistant Spa Manager to oversee daily spa operations, support the Spa Manager, and ensure exceptional guest service. The role requires a degree in Hospitality or related field and 2-3 years of luxury spa experience with supervisory exposure.
Key Skills for This Role
Responsibilities
- Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction
- Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas
- Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency
- Monitor appointment scheduling, ensuring optimal yield management and booking efficiency
- Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met
- Act as Manager on Duty in the absence of the Spa Manager when required
- Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests
- Personally handle guest feedback, concerns, and complaints with professionalism and urgency
- Greet VIP guests and conduct spa tours when required
- Monitor guest satisfaction and ensure personalized service standards are maintained
- Promote upselling, retail sales, and rebooking to enhance guest experience and revenue
- Support achievement of departmental sales targets, budgets, and forecasts
Requirements
- Degree or Diploma in Hospitality Management, Spa Management, Tourism, or related field
- Minimum 2–3 years’ experience in a luxury spa environment, with supervisory or assistant managerial role exposure
- Strong knowledge of spa operations, front office procedures, and guest service standards
- Experience in scheduling, yield management, and retail or revenue driven environments
- Proficiency in spa reservation systems and basic PMS/POS systems
- Excellent communication and interpersonal skills
- Strong leadership, coaching, and team development abilities
- High level of professionalism, grooming, and attention to detail
- Ability to handle guest complaints and resolve issues effectively
- Strong organizational and multitasking skills in a fast paced environment
- Flexible to work shifts, weekends, and holidays as per operational requirements
Full Job Posting
Company Description
- Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5 star beachfront resort on the East Crescent of Palm Jumeirah.
- Nestled amongst lush greenery on the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary.
- The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, 7 restaurants, 5 bars, and lounges.
Job Description
- Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction.
- Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas.
- Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency.
- Monitor appointment scheduling, ensuring optimal yield management and booking efficiency.
- Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met.
- Act as Manager on Duty in the absence of the Spa Manager when required.
- Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests.
- Personally handle guest feedback, concerns, and complaints with professionalism and urgency.
- Greet VIP guests and conduct spa tours when required.
- Monitor guest satisfaction and ensure personalized service standards are maintained.
- Promote upselling, retail sales, and rebooking to enhance guest experience and revenue.
- Support achievement of departmental sales targets, budgets, and forecasts.
Qualifications
- Degree or Diploma in Hospitality Management, Spa Management, Tourism, or related field.
- Minimum 2–3 years’ experience in a luxury spa environment, with supervisory or assistant managerial role exposure.
- Strong knowledge of spa operations, front office procedures, and guest service standards.
- Experience in scheduling, yield management, and retail or revenue driven environments.
- Proficiency in spa reservation systems and basic PMS/POS systems.
- Excellent communication and interpersonal skills.
- Strong leadership, coaching, and team development abilities.
- High level of professionalism, grooming, and attention to detail.
- Ability to handle guest complaints and resolve issues effectively.
- Strong organizational and multitasking skills in a fast paced environment.
- Flexible to work shifts, weekends, and holidays as per operational requirements.
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