Assistant Reception Manager

As Front of House Manager, you will play a key leadership role in the Rooms division, strategically managing the daily operation of Front of House, including Front Office, The Level Reception, Back Office Administration and Meliá Connects.

You will lead and develop the Front of House teams to deliver exceptional guest experiences, maintain consistently high service standards, maximise revenue and ensure efficient and commercially focused operations. Working closely with the Resident Manager and wider hotel leadership team, you will create a positive culture where colleagues are empowered to deliver the Meliá experience.

• Previous management experience within a busy hotel Front Office or Front of House environment

• Strong knowledge of Front Office operations, guest services and hotel systems

• Proven experience leading, coaching and developing a diverse hospitality team

• Commercial awareness with an understanding of revenue, payroll, budgeting and financial controls

• Strong communication, organisation and problem-solving skills

• A confident and professional approach to handling guest complaints and complex operational situations

• Experience of driving upselling and maximising revenue opportunities

• A strong understanding of health & safety, security and relevant hospitality legislation

• Ability to work collaboratively with senior management and other hotel departments

• Passion for delivering exceptional guest experiences and creating a positive team culture

At Meliá, our people are at the heart of everything we do. From entry-level roles to senior leadership, everyone contributes something unique. We are all Very Inspiring People, connected by passion, warmth, and a commitment to creating exceptional experiences — and that includes you.

Meliá Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. Our differences make us stronger and help us build a responsible present and a sustainable future.

If you want to be a Very Inspiring Person , apply now and start your journey with Meliá.

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