Assistant Manager - Guest Relation
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About the Role
Division: Marine Operations-Marina Department: Marine Operations Company: Coastal Transportation Services Company Division: Marine Mobility Department: Marine Mobility Company: Coastal Transportation Services Company Redefining Land, Air, and Sea Travel… Elevating Destinations.
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Company:** Coastal Transportation Services Company
Redefining Land, Air, and Sea Travel… Elevating Destinations.
**Coastal Transportation Services Company,** a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies.
We specialize in providing transportation services to our Red Sea destination.
As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.
Are you ready to transform the future of transportation?
At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation.
Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.
We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality.
Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.
Join our visionary team and help shape the future of transportation!
Job Role
To oversee and standardize the interior service operations across the fleet of guest vessels, ensuring consistent, high-quality guest experiences.
The role acts as a central liaison between the vessels and shore management for all matter relating interior and exterior service, provisioning, guest readiness, and crew training.
Responsibilities
- Develop, implement, train, and monitor SOPs and service standards across all vessels.
- Inspect and audit vessels regularly to ensure excellent presentation, cleanliness, and guest readiness.
- Liaise with Captains to coordinate turnarounds, provisioning, guest preferences, and special events or charters.
- Manage procurement of supplies, uniforms, toiletries, and guest amenities.
- Conduct onboarding, familiarization and training for new crew: maintain upskilling programs for service standards.
- Act as the main point of contact for shore-based requests and logistics (F&B, flowers, special provisions, etc.).
- Coordinate with maintenance and provisioning departments to align timelines and standards.
- Maintain records of guest feedback and provide improvement recommendations.
- Support recruitment efforts for crew and assist in performance evaluations.
- Ensure compliance with hygiene, safety, and company policies.
Requirements
- Minimum of 5 years’ experience in Operations
- Experience in luxury hospitality or 5-star service preferred
- Training certifications.
- Exceptional attention to detail and service standards
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Leadership in coaching and mentoring
- Procurement and budget management experience
- Fluent in English; additional languages are an advantage
- Shore-based, with frequent onboard vessel trips
- Dynamic environment requiring flexibility, confidentiality, and high service standards
- Responsible for the supply budget across all vessels
- Budget oversight for training and uniforms
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