Assistant Manager, Guest Experience | Carrefour Laval
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Key skills for this role
About the Role
lululemon is hiring an Assistant Manager, Guest Experience for the Carrefour Laval store. You will lead a team to deliver exceptional guest experiences, manage operations, and drive sales.
Key Skills for This Role
Responsibilities
- Create and foster a respectful and inclusive team environment
- Engage team members by helping them understand how their work supports the success of the store and of lululemon overall
- Implement the Store Manager’s People vision for the store and cascade to team members
- Support Store Manager in hiring and building a strong and diverse team
- Support ongoing learning and development of team members consistently and equitably
- Lead performance management activities, including direct feedback and continuous check ins
- Address employee concerns or issues, including knowing when to partner with internal support
- Lead an exceptional guest experience on the floor through assessing guest connection and technical product education
- Provide retail floor leadership to team members, including making in the moment decisions
- Resolve guest feedback and address emergent issues, including guest escalations
- Partner with other managers to review business data and metrics to inform planning processes
- Maintain strategic product presentation/visual merchandising
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays
- 1 year people management experience
- 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
Full Job Posting
Who We Are
- lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
- We create transformational products and experiences that support people in moving, growing, connecting, and being well.
Job Summary
- The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day.
- Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members.
Core Responsibilities Of The Job
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences
- Engage team members by helping them understand how their work supports the success of the store and of lululemon overall
- Implement the Store Manager’s People vision for the store and cascade to team members
- Support Store Manager in hiring and building a strong and diverse team
- Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check ins
- Lead performance management activities, including direct feedback and continuous check ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns
- Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action
- Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Provide retail floor leadership to team members, including making in the moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations
- Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to 'make it right' for guests
- Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes
- Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandizing changes are accomplished
Job Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays
- 1 year people management experience
- 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
Compensation & Benefits Package
- Base Pay Range: CAD 24.54 CAD 33.21/hour, subject to minimum wage in the location
- Target Bonus: 25%
- Total Target Base Pay Range: CAD 30.68 CAD 41.51/hour
- lululemon’s compensation offerings are grounded in a pay for performance philosophy.
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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