Assistant Manager - Cards Maintenance (Emirati Talent)

To execute operational activities pertaining to cards after sale application to ensure smooth functioning and delivery of quality service to customers as well as to ensure adherence to appropriate processes and controls for better operational efficiency and to mitigate operational risks.

Assist in identifying processes that can be automated and recommend accordingly in order to eliminate any bottlenecks in processing

Recommend action plans for continuous process improvements in order to enhance both processing efficiency and operational controls and save costs.

Assist in implementing these action plans once approved

Supervise and execute all relevant functions in the unit with accuracy and efficiency and with adherence to Service Level Agreements

Supervise POWERCARD and FinnOne Cards after sale application and ensure that all activities processing are executed accurately, effectively and efficiently

Ensure updating of appropriate MIS of Cards Operations in order to observe staff productivity

Execute all relevant functions in the unit with accuracy and efficiency and with adherence to Service Level Agreements

Ensure that all required Regulatory and other periodic Reports / MIS are prepared and submitted on due dates

Maintain and manage Unused Cards Plastics Float, Gift vouchers & cards security cheques

Posting transactions to all relevant applicable GL account based on customer requests as a Checker

Ensure that activities are performed as per Service Level Agreement between Business and the Unit and quality service is provided to both internal and external customers

Ensure that all processes in the Unit are compliant with Central Bank, VISA International, and DIB rules and regulations in processing of transactions and documentation

Ensure proper follow up and timely resolution of queries received from other department of the Bank

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager

Minimum Bachelor degree in business administrati

on

Minimum 4-6 years in relevant field