Assistant Manager - Butler Services
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Wynn Al Marjan Island seeks an Assistant Manager for Butler Services to lead the butler team, oversee daily operations, and ensure Forbes-level service for VIP guests.
Key Skills for This Role
Responsibilities
- Lead and support the Butler team to deliver Wynn and Forbes level service
- Oversee daily Butler Services operations and ensure all suites and Gaming Salons are guest ready
- Maintain organization, maintenance, and readiness of all service areas and equipment
- Ensure accurate fulfilment of special requests and personalized guest preferences
- Review guest accounts for accuracy and uphold all company policies and standards
- Drive continuous improvement in service quality, safety, and operational efficiency
- Welcome and farewell VIP guests, including airport or ferry meet and greet when required
- Manage reservations, transportation, and personalized arrangements
- Anticipate needs, resolve concerns discreetly, and strengthen guest loyalty
- Communicate guest insights to management to enhance service and operations
- Lead, coach, and develop Doorpersons, Butlers, and Butler Services team members
- Support recruitment, training, performance management, and scheduling
Requirements
- Minimum 7 years of luxury hospitality or guest service management experience
- Minimum 4 years of butler service experience within a large integrated resort or Forbes Five Star property
- Formal butler training or certification preferred
- Strong leadership, training, and team management capabilities
- Excellent communication, interpersonal, and problem solving skills
- Exceptional grooming, attention to detail, and professional etiquette
- Multilingual abilities, with fluency in at least two languages
- Flexibility to work varied schedules, including weekends and holidays
Full Job Posting
About the Position
- Wynn Al Marjan Island is currently seeking an Assistant Manager to join the resort's Butler Services team.
Leadership & Operations Management
- Lead and support the Butler team to deliver Wynn and Forbes level service.
- Oversee daily Butler Services operations and ensure all suites and Gaming Salons are guest ready.
- Maintain organization, maintenance, and readiness of all service areas and equipment.
- Ensure accurate fulfilment of special requests and personalized guest preferences.
- Review guest accounts for accuracy and uphold all company policies and standards.
- Drive continuous improvement in service quality, safety, and operational efficiency.
Guest Engagement & Service Excellence
- Welcome and farewell VIP guests, including airport or ferry meet and greet when required.
- Manage reservations, transportation, and personalized arrangements.
- Anticipate needs, resolve concerns discreetly, and strengthen guest loyalty.
- Communicate guest insights to management to enhance service and operations.
Team Development & Supervision
- Lead, coach, and develop Doorpersons, Butlers, and Butler Services team members.
- Support recruitment, training, performance management, and scheduling.
- Delegate tasks effectively and maintain a high performance, respectful team culture.
- Ensure all team members uphold grooming, etiquette, and service standards.
Communication & Collaboration
- Coordinate with all departments to ensure seamless delivery of guest requests.
- Participate in meetings and share operational updates with the team.
- Promote teamwork, cultural respect, and professional communication.
Health, Safety & Sustainability
- Enforce health, safety, hygiene, and grooming standards.
- Support recycling and sustainability initiatives across Butler Services.
About You
- Minimum 7 years of luxury hospitality or guest service management experience.
- Minimum 4 years of butler service experience within a large integrated resort or Forbes Five Star property.
- Formal butler training or certification preferred.
- Strong leadership, training, and team management capabilities.
- Excellent communication, interpersonal, and problem solving skills.
- Exceptional grooming, attention to detail, and professional etiquette.
- Multilingual abilities, with fluency in at least two languages.
- Flexibility to work varied schedules, including weekends and holidays.
About Wynn Al Marjan Island's Benefits
- Attractive salary paid in Dirhams (AED).
- Excellent leave policy, healthcare package, incentive programs, and other employee benefits.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wynn Al Marjan Island
Director - Gaming Compliance
Ras Al Khaimah, UAE
Wynn Al Marjan Island seeks a Director of Gaming Compliance to lead AML/CFT efforts, act as Deputy MLRO, and oversee compliance systems. The role requires strategic leadership, regulatory liaison, and management of suspi
Director Special Events - Event Operations
United Arab Emirates, UAE
Oversee special events operations, manage budgets, collaborate with departments, ensure compliance, and lead a team in delivering high-impact experiences.
Manager - Restaurant Events
United Arab Emirates, UAE
Manage restaurant events by implementing strategies, overseeing sales pipelines, ensuring compliance, and leading a team to deliver luxury guest experiences.
Bar Manager - Catering & Banquets
Ras Al Khaimah, UAE
Wynn Al Marjan Island is currently seeking a Bar Manager - Catering & Banquets to join the resort s Food & Beverage team. The primary duties and responsibilities of this role ar...
Executive Director Facilities and Engineering Management
Ras Al Khaimah, UAE
Wynn Al Marjan Island is currently seeking a Executive Director Facilities and Engineering Management to join the resort s Facilities and Engineering Management Administration t...
K9 Assistant Manager - Protective Security Operations
United Arab Emirates, UAE
About the Position: Wynn Al Marjan Island is looking for a skilled K9 Assistant Manager to join our Security team. The primary duties and responsibilities of this role are: Abou...
Assistant Director - Employee Relations & Services
Ras Al Khaimah, UAE
Plan and execute all internal engagement events, from small-scale activations to large-scale celebrations Communicate company initiatives, policies, compliance campaigns, and mi...
Assistant Director - Security Administration
United Arab Emirates, UAE
Effectively exercise independent decision making, as a subject matter expert under stress. Conduct benchmark studies to identify / adopt best practices for operational units und...
Director - Gaming Compliance
Ras Al Khaimah, UAE
Director Special Events - Event Operations
United Arab Emirates, UAE
Manager - Restaurant Events
United Arab Emirates, UAE
Bar Manager - Catering & Banquets
Ras Al Khaimah, UAE
Executive Director Facilities and Engineering Management
Ras Al Khaimah, UAE
K9 Assistant Manager - Protective Security Operations
United Arab Emirates, UAE
Assistant Director - Employee Relations & Services
Ras Al Khaimah, UAE
Assistant Director - Security Administration
United Arab Emirates, UAE