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Assistant IRD Manager – In-Room Dining Operations at Kimpton Sevn Dubai (Pre-Opening)

Kimpton
Dubai, UAE
Full Time
Manager
Onsite
1 months ago
In Room Dining OperationsTeam LeadershipCustomer ServiceFood SafetyInventory ControlUpselling
Free

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In Room Dining OperationsTeam LeadershipCustomer Service
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A Role That Brings Exceptional Service, Convenience & Personalised Hospitality T

  • At Kimpton Sevn Dubai, In Room Dining is more than a service—it is an extension of our hospitality. We are looking for an Assistant IRD Manager who can support this vision through operational excellence, team leadership, and a genuine passion for delivering exceptional guest experiences.

Your Day to Day

  • Support daily In Room Dining operations across all service periods
  • Ensure efficient order taking, preparation coordination, and delivery execution
  • Monitor service standards and guest satisfaction throughout each shift
  • Supervise, train, and motivate IRD team members
  • Conduct daily briefings and service preparations
  • Build positive relationships with guests through personalised service
  • Resolve guest concerns promptly and professionally
  • Assist with labour scheduling and productivity management
  • Support inventory control and operating supply management
  • Monitor revenue opportunities through upselling and service enhancements
  • Ensure compliance with food safety, hygiene, and HACCP standards
  • Assist with departmental setup and operational readiness for pre opening

What We Need From You

  • Diploma or degree in Hospitality Management, Hotel Management, or a related field preferred
  • 3–5 years of Food & Beverage experience within upscale or luxury hospitality environments
  • Minimum 1–2 years in a supervisory or assistant management role
  • Previous In Room Dining experience preferred
  • Luxury hotel experience highly desirable
  • Pre opening experience is an advantage
  • GCC/Dubai experience beneficial

Personal Attributes

  • Positive and engaging leadership style
  • Strong guest service and relationship building skills
  • Calm, organised, and solutions oriented under pressure
  • Detail driven with high service standards
  • Passionate about coaching and developing others
  • Strong communication and interpersonal skills

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